Homewood Suites by Hilton Rochester - Henrietta

Family size, single room plus sofa bed. Location convience to do city shopping.

overall good experience staying there but breakfast was not much to choose from

Cleanliness was lacking. Checked into room and found an old, tired room long overdue for renovation. Linoleum floor in kitchen were tired as were dirty grouted bathroom tiles and rusted tub. Dark and dreary decor. Microwave was filthy and dishes left in dishwasher. Asked for microwave to be cleaned and the next day they scrubbed it out and left the remnants all over the counters and floor. They don’t have daily housekeeping which isn’t too unusual these days, but asst manager refused to exchange towels (for a family of four) unless they were taken directly to the front desk. For $300/night, I don’t expect to carry wet soiled towels through a hotel. The daily breakfast was redeeming, but overall this property is worn out.

Room was not clean. When I spoke to the evening person on duty at the front desk, he told me to tell the morning people because “there is no housekeeping in the evening.” Issues were not resolved. Told the front desk in the morning and was told I would hear from a manager but never did.

This is the worst service i Have ever had at a hilton and will never stay at this location again. The management staff all the way down to the rooms are horrible. I checked in late my room.T v didn't work the manager told me to use The other one in the living room. It was one in the morning. I wanted to sleep. So then I go down to tell them.They put me in a new room but can't give me a key and tell me that I have to come down in the morning to get a key.What should I do go back to the room?That key doesn't work?I have to get another key. I call him to talk to the manager brent And basically told me that the hotel accommodated me and that they would only give me a thousand Point credit on my account. Looks like i'm spending some time on some review sites today.

Suite was clean. But pets next door and across were barking...Bathroom was part of the bedroom, so any one staying in the suite had to go thru the bedroom to get to it. Breakfast was OK, simple, eggs were dry and they ran out of some selections by late morning. Better food at Cracker Barrel!

Front desk and manager have horrible customer service. Manager called my room to yell at my wife and I. We picked our room online and check in time online as well. When we arrived, the cleaning of our room hadn't even begun. Front desk woman was rude and ignored our concerns. Only after calling corporate did manager reach out to berate us stating "were not the only guests in the hotel". Yelling, the same phrase over and over. It was an embarrassment and totally unprofessional. What an awful, ignorant representation of Hilton Honors. I'll never return and strongly advise everyone to avoid this property!

Stayed there for a overnight visit while in the area. The hotel was close to the 390 and a good location for getting to restaurants and shopping. The suite we had was large, but was on the worn and dirty side. The bathroom had some tile and grout issues from water coming out of the shower. There was hair on the toilet and in the shower. And the appliances were smeared on the surfaces from not being cleaned properly. There was only one tiny elevator for this large hotel. The lobby/breakfast area was nice, but the food was not that good. Soggy eggs, and sausage for the hot choices. Although there was make your own waffles, toast, bagels, and cereal. Overall better than some and worse than others. The room we had was tired and needed updating, but the overall square footage was good. Big screen TV's were in both the living area and the bedroom and that was a nice feature.

Overall a decent hotel. Friendly staff, great location. All the amenities were okay. Pool was clean & warm. Beds were comfortable. Bathroom hardware needs replacing….toilet paper holder was practically hanging by a screw.🤣. Breakfast is limited compared to other Homewood suites (Apples were the only fruits, no yogurt & only syrup for waffle toppings).