Courtyard Pittsburgh Greensburg

hotel was great with the service, free wine hour, and amenities. the rooms were good, but two items to improve on - the shower requires you to enter it to turn on the water which is super cold when you turn it on and you will get wet, and the bigger issue is that the room was very very humid so towels don't dry, and the night time sleeping is less than great as we were sweating on the sheets even though it was 69 degrees!

The check-in process was extremely frustrating. Upon arrival, the agent asked for my reservation number without even a basic greeting. Typically, they would at least say hello and ask for the last name. The room I was initially assigned had a malfunctioning AC, and when I requested to switch rooms, the agent was unhelpful, claiming they were sold out and simply shrugged off my request. Despite the parking lot being nearly empty when I arrived in the early evening, I eventually managed to move to another room. The next day, while showering, I noticed the shower curtain liner was disgustingly filthy, coated with layers of scum, scale, and soap residue, along with several suspicious black marks that resembled mold or worse. Adding to the discomfort, the shower was also clogged, forcing me to endure a dirty bathtub. The washcloths provided were as thin as toilet paper and urgently need replacement. To compound matters, my car was vandalized in the parking lot. Someone stole the cap from my driver's side mirror. There was a complete lack of greetings at this hotel, no recognition of Marriott's guest status despite my Gold membership. I wasn't even offered a bottle of water upon check-in, let alone any room upgrades or perks. I actively avoid staying at this location due to consistently miserable experiences. Unfortunately, the nearby Hampton Inn where I typically stay was fully booked. I strongly recommend management stay at the Hampton Inn themselves to understand what quality service and a clean hotel truly look like.

My family of 3 of stayed at this hotel several times over the last two years when we travel out this way to visit family. It’s always a great experience. The pool is always in great shape and we spend a lot of time down there. The rooms are always clean and comfy and it’s a good location. For our most resent stay, we stayed the night before Easter and woke up to an Easter egg hunt in the lobby set up by the front desk. My daughter was so excited! They even made she sure she found some good eggs too. I’ve stayed at a lot of Marriott hotels and have never seen this much effort but the front desk staff. Thanks for a great stay!

The front desk staff is so welcoming and friendly. I checked in on Easter and appreciated the little bird’s nest egg treat with check-in. The room was clean. The placement of the couch and desk was perfect. I enjoyed the hot tub and pool. No concerns at all.

We stayed at this Marriot location because it was part of a wedding recommended spot. I chose it because of the 'heated' indoor pool. I swim every day. The first day I swam, after an hour I never warmed up and my fingers were numb when I finally gave up and got out. We said something to the front desk staff and they said they would talk to the maintenance staff. The second morning it was not as cold, but not by much. I spoke with the maintenance man and he told me that the pool could only be heated to 82* or there would be issues with bacteria in the water. This is absolutely ridiculous! I swim at EOS gyms in Tampa, where there are water aerobic classes and the pool temp is routinely above 86 -88*, our backyard pool is 89 - 90* this time of year and we have NO BACTERIAL ISSUES! If you're going to promote your hotel as having an indoor HEATED pool, 82* is not warm enough for anyone other than a serious swimmer - who would need a much longer length pool than the one at this location - to be able to generate enough heat to stay warm! The last night we were there, I rode up with a woman and her son who had been in the pool and she told me it was freezing! Do you want to just have the pool as a booking point, or do you actually want your guests to be able to use it and enjoy it? I will be very hesitant in the future to book a stay at a Marriott based on this experience, because I rely on my swims for my daily workout, happiness and sanity. I dreaded swimming in this location during my stay, it was neither pleasant nor inviting.

This hotel is a disappointment. They only offer housekeeping every other day which might explain why there has been a discarded pizza box outside a guest room for at least 24 hours (it's still there.) The hallway rugs are stained, giving the whole place a seedy feeling. Our shower doesn't drain well and the lever to switch from bath to shower doesn't work. On the positive side, the pool was lovely, our room was clean, and hotel staff was welcoming and helpful.

The front staff was really kind. Pool was nice and clean and my grandsons enjoyed it a lot. Our room was perfect and we will definitely be back again. It is a very convenient place as we went to Kennywood for the day and there is all kinds of shopping and restaurants very close by

Check-in was flawless thanks to the staff members working the front desk. They were accommodating, pleasant, and customer-focused. I checked out the first room I was assigned and was dissatisfied when I found noticeable amounts of hair on the bathroom floor. The folks at the front desk apologized profusely and gave me a new room. The second room was clean, quiet, and comfortable. The common areas were spacious and included a nice sitting area/small waterfall located on the rear patio. The hotel was easy to get to from the interstate and is conveniently located near shopping and plenty of places to eat. I would stay here again if I return to the Greensburg area.

Couch and its pillows in room dirty and not clean enuf to sit on Just too old a property for the cost of the room There were no dining facilities due to "staff shortage" Note: I am a Bonvoy Member and preferentially choose Marriott