TownePlace Suites New Orleans Harvey/West Bank

While this hotel is nowhere near NOLA and shouldnt even have NOLA in its name, it was still a nice place to stay. Tucked away at the end of street, it may be difficult to get in or out at rush hour times. The room was magnificently cold (63 degreees!) after stepping out to humid 100+ degree Louisiana. Unfortunately, the airvents are blowing directly on to the bed, so I had to turn AC off for the night. Breakfast was dissapointing, but thats to be expected at most midrange Marriott hotels. Starbucks wasnt far away. The room and some furniture looked rather dated, but its still doable to stay at this hotel.

Worse customer service ever! This hotel over sold their rooms... I booked a handicap accessible room for my 70+ year old mother who is in a wheelchair. Get to the hotel these people have sold the room and are trying to give her a regular room. Obviously, if she could bathe in a regular room that's what we would've booked! This hotel was not accommodating at all and had no sympathy or remorse for being money hungry! My elderly parents ended up having to drive back home 3 hours due to the hotel did not have the proper handicap access needed in order to stay. ACUTALLY THE HOTEL RESOLD THE HANDICAP ROOM EVEN THOUGH A CARD WAS ON FILE! I mean who is going to book a HANDICAP ROOM AND NOT REALLY NEED IT! Also, my cousin's hotel room was sold as well, they drove all the way to Gretna get to the hotel to find out they didn't have a room either. THIS HOTEL IS PURE GARBAGE AND DOES NOT DESERVE A DIME OF ANYONES HARD EARN MONEY! I will be calling corporate.