LIZZY • Ritz Hotel on Harbin Central Street

Lizzy is very nice hotel, their services are top notch. Ms 张岩 front desk and the concierge manager are very friendly and helpful to fulfill all your requests and more than required. Thanks to both of them who made my stay memorable. Best hotel and services in all my China stays. Will definitely come back when in Harbin. High tea and breakfast are delicious.

Excellent hotel from every point of view...service, location, rooms and facilities are top notch. We have been welcomed with gifts and my room was upgraded to a Luxury one free of chargre. I would strongly recommend this hotel to anyone who wants to get the best experience possible from a trip to Harbin.

You think you book at Ritz, but you get a substandard hotel. Staff did not speak basic English.

Location and service great. Will come again

這次出行，麗茲酒店簡直是意外之喜。一踏入大堂，華麗又温馨的氛圍瞬間拉滿，酒店奢華典雅，好看又好拍，入住的圓浴缸房間非常出片，前台工作人員巖巖熱情周到，辦理入住迅速又貼心。房間佈置超用心，床品舒適得像躺在雲朵上，一夜好眠。下次來這座城市，肯定還選這兒！

服務：有100分的話，我要給99（為什麼扣掉1，待會講） 一共住了三晚，每一次經過酒店正門遇到的禮賓大哥們，無一例外，都會熱情地打招呼，幫開門，提醒穿厚衣服，注意腳下，問問今天玩得好不好。那種親切感，不是例行公事，讓人覺得很温暖！ 打掃衞生的大姐們也是，非常的熱情。 早餐那邊，我沒找到黃油刀，正在用餐刀刮奶油，一位服務人員馬上幫我拿來了黃油刀，很貼心！ 為什麼扣掉1呢，有天我和另外幾位客人在電梯裏被困了，其他四位一體是外國人，沒聽懂電梯里語音説什麼，我就按了報警🛎️還有通話鍵，可是都沒有迴應！這有安全隱患，過了幾分鐘，電梯門開了，原來是送物機器人卡在門口了。 衞生：房間衞生很棒！ 環境：酒店很mini，裝修得很歐式，蠻漂亮，美中不足就是房間實在太小了。