Savoir Resort

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

真是一家讓人很難評的酒店，地理位置絕佳，園林設計精美，建築古色古香，從嘈雜的西溪景區踏進位於核心地段的酒店，一秒就被眼前的美景和安靜的環境驚艷到。服務也熱情周到，每位員工都很親切，有求必應，尤其是酒店的管家，是我在國內見過的最貼心最有人情味的管家。可是酒店的硬件硬傷無法掩蓋，比如洗手間的移門非常重，而且一旦關上就無法從裏面打開；洗臉池上面的電吹風插座蓋子快要脱落了，有安全隱患；衞洗麗的自動開蓋每次衹開到一半然後又合上，衹能手動，紙要是扔多了還容易堵住；最不能忍的是淋浴水壓非常小，那麼小的水壓根本無法用雨林花灑，衹能用手持花酒，可是手持花酒的角度又不能調。總之如果為了拍照的話推薦住這家，拍出來是真的很美很江南，可能是西溪最有意境的酒店，不同於木守西溪的現代和悦榕莊的土豪，如果對硬件尤其是洗澡舒適度要求高的話還是避開。

酒店在西溪公園裡麪，有酒店專屬的停車場，保安大哥熱情周到，進出都打招呼，還可以讓他開電瓶車送搖櫓船處，他説有需要可以聯繫接回，滿分；前台辦入住和退房都很快，來回幫提行李，有管家服務，管家幽默細緻開朗實在，帶着我們把酒店裡各處介紹很到位，有問題回答很及時，需要什麼送房間很快，滿意；酒店風景優美，有很多小動物，熱愛大自然的小朋友很喜歡，她説以後會再來，酒店早餐分兩種，提前點單和自助，提前點單比較好吃，分量挺多，後面我們就一人一份主食和點心足夠了；唯一半分，扣在餐廳服務還有一定的進步空間，最後一天我們等了半小時也沒有上點的早餐，單子忘記送廚房，雖然後麪免了小朋友一次早餐費，但影響心情啊，希望能改進

用“結廬在人境、而無車馬喧”來形容所見西溪的“靜”，酒管劉總熱心的給我介紹了這座酒店原來是法雲安曼的設計師鄭捷老師的作品，才感受到中國美院風景園林設計師對江南園林美的深刻理解，房間佈局略有優化的地方外，環境設計的確很棒！

酒店一看是比較用心做的，潔具是漢斯格雅，屋裡空調噪音有點大，門是普通的户內門不容易鎖上讓人覺得沒有安全感。整體風格屬於小而精的精品酒店，酒店綠化環境不錯，很有煙雨江南的意境，房間內部比較大。餐廳屬於半自助雞米飯意外的好吃據説老闆是温州人有一些特色的温州美食，其他設施如水，飲品是山姆的，應該是和酒店規模有關所以不需要統一定製。服務人員很用心考慮也很周到迎賓水果的柿子皮薄香甜，剛一入住就帶我們整個酒店轉了一圈，早上園區裏散步也很舒服。意外遇到王經理竟然是老鄉，聽見老家的聲音分外親切。下次來西溪還會來入住，感受慢生活的愜意。建議把接客人的電瓶車升級一下，畢竟給來這裏住的客人第一印象會有落差，和酒店的價位不逃匹配。

西溪景點人潮洶湧中竟然有這樣一方清靜天地。出則飯店茶肆，入則閑鴨野蘆。 酒店顏值特高。內外設計果然大家手筆，簡約內斂，設計感和野趣並存。 酒店的人顏值也特高，前台温柔耐心，禮賓陽光帥氣，客房熱情友好，關鍵是所有人都真誠而且熱心。 這次住的是庭院房，私密性好，小院子對着濕地，晴天雨天都有小鴨嬉水，真是治癒的假期，感謝所見。