Savoir Resort

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

酒店位於西溪濕地裏麪，相比較於其他度假型酒店每天為客人安排很多活動，酒店裡沒有安排任何活動。服務人員的水平和素質很參差不齊，客房服務的全體員工應該沒有經過系統性的培訓：1. 出門前衣服掛在椅子上，回來後還是放在原處，沒有掛在樓下的衣櫥裏。 2. 化粧品出門前鋪開在梳粧枱麪，回來後也還是保持原狀。 3. 在酒店內部走動看到的客房服務人員，沒有目光交流，沒有問候，每個人都行色匆匆地走來走去，但不知道都在忙什麼。4. 在床頭放着玻璃杯，第一晚失手打碎了一個，首先玻璃杯放在床頭的想法就比較匪夷所思，check out時前台好心詢問是否受傷，正當覺得有些感動的時候，拎出一把掃碼槍，一個質量中等偏下輕飄飄的玻璃杯，盛惠25元。5. 院子內雜草叢生，缺乏維護和修剪。 除了服務以外，客房本身的設計缺陷，以及經年老舊的問題不再贅述，浴缸，洗手枱等位置可以明顯看到灰塵的堆積。每天早上8點半窗簾自動拉開，可能是軟件設定出了問題。 有一位前台客服人員很熱心，詳細地介紹了很多景點以及交通方式，感覺出來他在眾多服務人員中曲高和寡，鶴立雞羣，詢問之，答曰之前在法雲安縵工作，看得出來經過專業培訓的員工和其他服務人員還是存在巨大差距。 嚴格意義上來講不能算是度假酒店，因為在酒店裡的確可以做得事情不多，杭州的酒店民宿行業本土品牌太多，經營理念和培訓水平層次不齊，本店經營上目光短淺，接着位置的特色不思進取，不想做回頭客的生意、這是給客人最直觀的感受。下次來杭還是會選擇國際型連鎖品牌的酒店，對於服務方面會更有保障。

是第二次來所見西溪了 不同的時間來就會有不一樣的景觀和體驗 這次來發現所有服務人員都更換了中式工作服裝 房間裏面的窗户和通向室外的陽台都加了一層紗窗 房間整體感覺比上次來要整潔很多 但是由於房間面積較大 且多為實木傢俱 所以清潔維護成本應該很高 一些細節很難做到完美 早餐片兒川一如繼往的好吃 自助裏面的菜品也都很好 但是單點糕點類不太行 建議更換 此外感謝東北大男孩Kris從我訂房開始就熱情耐心解答我的疑問 然後還帶我和家人提前參觀了房間選擇合適的房型 並細心安排了房間驅蚊 這次來倒是真的完全沒有被蚊子咬 建議大家如果有疑問和不確定 可以直接電話酒店前台

真是一家讓人很難評的酒店，地理位置絕佳，園林設計精美，建築古色古香，從嘈雜的西溪景區踏進位於核心地段的酒店，一秒就被眼前的美景和安靜的環境驚艷到。服務也熱情周到，每位員工都很親切，有求必應，尤其是酒店的管家，是我在國內見過的最貼心最有人情味的管家。可是酒店的硬件硬傷無法掩蓋，比如洗手間的移門非常重，而且一旦關上就無法從裏面打開；洗臉池上面的電吹風插座蓋子快要脱落了，有安全隱患；衞洗麗的自動開蓋每次衹開到一半然後又合上，衹能手動，紙要是扔多了還容易堵住；最不能忍的是淋浴水壓非常小，那麼小的水壓根本無法用雨林花灑，衹能用手持花酒，可是手持花酒的角度又不能調。總之如果為了拍照的話推薦住這家，拍出來是真的很美很江南，可能是西溪最有意境的酒店，不同於木守西溪的現代和悦榕莊的土豪，如果對硬件尤其是洗澡舒適度要求高的話還是避開。

老兩口從陽澄湖休閑遊玩後來到了杭州西溪濕地，入住杭州所見·西溪度假酒店。 此處深藏在湖水樹林中，曲徑通幽、古風撲面，環境優美、空氣清新，使人感覺心神氣爽。 房間內的設施非常完善，床上用品也非常整潔乾淨。特別是早餐品種豐盛，口味不錯，感覺非常滿意。 從酒店門囗向外走十分鐘不到，即是食街，有各式各樣的美食餐廳可供選擇。當然，酒店內的餐食也做得很地道，味道不錯，但是就是貴了些。 在此住了三晚，遺憾的是遇到颱風一直在下雨，衹能在房內發呆。爭取明年再來吧！