Catherine sc
13. Januar 2025
My stay at this hotel was disappointing and completely not worth the price. First of all, the hotel doesn’t even have a proper entrance—you have to walk through a restaurant to reach the front desk, which feels inconvenient and unprofessional. The front desk staff were indifferent and unfriendly, making me feel unwelcome and undervalued as a guest.
The room view did not match the description provided during booking, which was very misleading. We booked a room for three people, but it came with only one bath towel and one face towel. When we contacted housekeeping to request more towels, they claimed there weren’t enough and each room could only get one. After much back-and-forth, they finally gave us one additional bath towel and face towel, while the housekeeping staff were polite, this situation was still frustrating and unacceptable.
Hygiene standards were particularly concerning. housekeeping staff were sitting in the stairwell eating while handling towels. They didn’t even wash their oily hands before touching the towels, which raises serious concerns about hygiene and cleanliness.
Overall, the hotel’s environment, cleanliness, service, and facilities are far below standards and not at all worth the price charged. This was a very disappointing experience, and I would not recommend this hotel to anyone.
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