Greywalls Hotel & Chez Roux

3 night newyear stay.the hotel was very nice although lounge area was needing upgraded and modernised,our room was cold even with heating on.Bathroom was adequate shower pressure could be improved .Dampness on cove of ceiling in bedroom should have been rectified before letting room out at the price we payed.Needing to tarmac and widen entrance road to hotel front door.Good points food was excellent,staff and management were excellent went out of there way to make our stay very enjoyable we would like to return later in year to see if our down points have been addressed.

Subject: Thank You for a Wonderful Experience Both Sharon and I have been thoroughly impressed with the entire experience, from the booking process to our correspondence with the hotel. We have truly enjoyed our stay, and the cuisine has been exceptional—absolutely amazing! Every member of the staff has contributed to making our visit memorable in the idyllic setting of Greywalls Hotel. A special thanks to the breakfast staff and to Kate, who made our meals extra special with her attentive service. The Manager of the hotel took time to introduce himself, ensuring that we had a good time. Best regards, Alan & Sharon Bembridge

We have just had a wonderful stay at this gorgeous hotel for Christmas. Our stay here felt like a home from home, very quiet and relaxing, very clean and attention to detail is excellent. It is a very comfortable hotel with cosy areas to relax in. The room was spacious, we booked a premium double and the bathroom was also large with Victorian style fittings and a lovely roll top bath. Everything ran smoothly and all the staff including the manager Ian were so polite and friendly, nothing was too much trouble. I can’t not mention the food which was absolutely exquisite and everything we had imagined it to be. We felt like welcome visitors rather than hotel guests. Thank you to all the staff who worked so hard over Christmas, it was truly appreciated! I’m sure we will return.

My mother and I enjoyed our festive lunch; we received a warm welcome and our vegetarian 5 course lunch was delicious! We could not eat another morsel it was a substantial meal. The service was excellent yet we didn't feel rushed. We would certainly go back.

We've always enjoyed a Sunday lunch at Greywalls but on Sunday 23rd June we had such a new experience of the place. There was a significant change in the staff and experience of the staff. A real lack of the usual finesse and charm. There were servers dressed in suits instead of smart service attire, a real change in atmosphere and service. Although all polite and trying to do the right thing, the welcome, table service and plate service seemed clumsy and unpolished. We were asked by three different members of staff for our drinks order which had been taken by the first member of staff already. There was water spilt on the table by the server when issuing water, but we had to ask to have something to mop it up with so the water did not spill onto the guest each time they drank from the wet glass. There was the poor quality "food auction" by the server when the food arrived to the table of the four of us in the otherwise empty dining room. "Who's having this, who's having that." Not what we ever had before at Greywalls. We would have welcomed a pre-lunch drink but on arrival we were whisked into the dining room. There was no offer of bread or other things that would've added to our lunch and also added to the income for Greywalls. There were also language barriers and misunderstandings when placing the orders. In short, it was a team of servers who really need some training and help with how to interact, manage and create an experience for customers. A complete lack of any finesse. We had coffee outside in the garden afterwards, beautiful gardens, lovely setting as ever but again, things were missed by the polite girl who served us. There wasn't enough milk, no biscuit or shortbread and again, a lack of training, ability to notice things that need attention and finesse. I had a main portion of mussels for my lunch, very fresh and pleasant but nothing special at all, could've and would've been much tastier with a sauce of something you'd want to dip your bread in! Sunday Roast was pretty average too and really lacked in flavour or anything memorable. I wonder if there are staffing issues as we saw no management anywhere. We met friends who were attending for after-noon tea, they expressed the same experience and that they felt the service was simply not there and it all lacked the usual charm and elegance it once had. Hopefully just a bad day or have things changed so significantly? Maybe worth one more try and then sadly, not worth the drive.