Comfort Inn & Suites Crystal Inn Sportsplex

firstly the place smelt strongly of **** and bleach. carpets in hallways not vacuumed floors in bedroom were not swept with marks on the floor and obviously not mopped. AC by window was dirty and falling off wall. reception staff not pleasant except for one young lady. beds were ok and pillows small but fine. wouldn't even try the breakfasts!! not good at all.

We booked while traveling rather than prior. As we drive on to the property less than 10 minutes later, I decided to cancel. No cancellations for any reason were allowed. I checked in, the area was clean ish. However, on the way to the room, it was a different story. Door knobs looked like they were unable to lock. The walls in the room literally have dirt, gouges, and hand prints on them. I definitely do not want to walk barefoot. We left for dinner and as we entered the side door upon return with our key card, we realized that the door doesn’t even lock. I was and still am leary about my car being here overnight. Hopefully my car is safe overnight.

I reserved a room with a handicapped accessible toilet. I even telephoned the property and asked if they had handicapped accessible rooms and was there an available. When we showed up, the room had NO handicapped features in the bathroom. No chair-height toilet. No grab bars for the toilet. No grab bars for getting in and out of the tub. In addition, one of the lamps was missing a bulb. The socket was empty! When I reached for a hand towel, the towel rod fell out. The toilet was not fastened down. I rocked when I sat on it. I tried to call the desk and the room phone had only static on the line. The breakfast was okay, but the had no decaf coffee, and the hot breakfast bacon was almost raw. When I checked out, I asked the room clerk why she thought the room was handicapped and she said "That room is not for handicapped." The clerk that checked us it, had no training in which rooms were for handicapped.

The staff was very nice and professional. Especially the front desk. I think her name was Julia or maybe Julie. She was very knowledgeable of the area also. This comfort inn has an indoor pool that is heated as well as elevator, vending with snacks and sodas, a cardio room, and plenty of parking. The hotel is about 4 miles from restaurants, grocery stores, and gas stations. Next door to the hotel is a Flying J with a Denny's and a Wendys. The room was clean. The AC unit was ice cold! The shower water was very hot. The bed was very comfortable. The internet was super fast and I had no issues streaming and watching movies. I stayed in room 214. I recommend this hotel.

No safety at all with back door propped open at midnight. Whole hotel full of moisture. Room 212 was full of mold and mildew and rust. You could smell it as soon as the door opened. Management refused to refund when I told them it was a health issue and I could not stay where mold and mildew was. Corporate said I shouldn't have an issue with a refund from hotel but manager refused and night clerk said she had already got into trouble for refunding the day before when people refused to stay. Another from our group chose to stay and got sick after eating breakfast. Save yourself the issues and stay somewhere else

What I expected for the price and an older hotel. I didn’t take pictures but there were lots of cobwebs on the ceiling above our bed. Pool was nice, but water was pretty cold. Not docking them for that, but just FYI if you’re considering this hotel for that reason. Check in/out was easily and both attendants were friendly. Breakfast had hot options - waffles, sausage/eggs, and the usual spread. Great location - Gulf beach and Mississippi Aquarium nearby.

Nasty, Nasty, Nasty. I have pictures to back this up. Roaches on the walls in the hallways. The bed had hair in the sheets, the lamps are all rusted out. The carpet is dirty, this place is just a dump.

I would not recommend this hotel to my enemies. Upon check-in, we found our room door open. The smell in the room was overpowering and what looked like some type of cleaner was left on the furniture. There was a previous guest's food in the microwave. The room had not been vacuumed. Repairs made to a bathroom wall were poorly done. The carpet on the stairs near the elevator was filthy. Both the side and back doors to the outside were propped open all night. The screenless window at the end of the hall by our room was left open the whole time we were there. When we went down to get a luggage cart the next morning (the apparent only one was not available), the front desk clerk was leaned back in her chair asleep at the desk. Needless to say, we didn't stick around for breakfast. The only positive is that the staff at the front desk were polite although they didn't all seem fully trained. Complaints to corporate only resulted in offers of points for future stays at one of their locations and saying that the complaint would go in the hotel's permanent record. They refused to say that they would actually address the issues. Based on this experience, we are seriously considering switching hotel chains.

I do not recommend staying at this "Dis-Comfort Inn" . The bottom door does not lock and stays open all night. When I got to my 3rd-floor room it was not cleaned. The bed was unmade and the bathroom was used. The room smelled strongly of mildew. They switched me to another 3rd-floor room. I noticed that about 10 rooms and the doors and windows were open, also the hallway windows and stair doors were open. Propping the stair doors open is a fire code violation. The hallway smelled of mildew. My new room also had the window wide open. It smelled mildly of mildew. The fixtures were rusted, and the smoke alarm was difunctional and was hanging from the ceiling along with the sprinkler head, also a fire code violation. The bathtub had huge gaps that were kind of caulked but still left major gaps, probably filling up with water and causing the mildew. The floor in the bathroom at the tub was mushy. The tile was cracked and coming up and blocking the bathroom door from closing. Throughout the room, the electrical plates were cracked or missing. The walls had been recently painted as there was paint dripped on the sheets. I closed the window and we left and returned late that night. the room smelled horrible, maybe due to the closed window, my eyes later were burning. I tried to get a refund and get out of there. The desk attendant said she gave me a refund and printed it out and highlighted it. It was just my bill with a handwritten note saying "refund amount". She didn't refund anything. But she was pleasant. Then the manager arrived. She was extremely unpleasant and rude. she said if the room was used all day she could not refund me. I told her I was at a soccer tournament and dinner all day and had just got back around 10 pm. She didn't believe me and went to inspect the room. She said I was lying and would not refund me. that lady was so incredibly rude. I will say I was very polite to her. I never let my anger influence how I conducted myself with her. I was on the phone till midnight with choice hotels unsuccessfully trying to get a refund so we could go to another hotel. This nasty smelly mildewed hotel ruined our father-son soccer weekend. Please don't stay here. If you do go out drinking and return late and wake up early to minimize your discomfort. This is not a Comfort Inn, It's the Discomfort Inn!