Jennifer S
17. August 2024
We didn't expect a lot as we've traveled to Europe before so we knew how run down most of RCI's European resorts were. This, however, was the worst so far. Good enough to sleep in, but not much else. Staff was not forward about breakfast policies so it led to judgment by breakfast employees who expected us to know policy and procedure. Check-in was slow but they got us in early, I'll give them that. The manager basically yelled at me when I didn't want to do the elevator and told me I had to to get to a 2nd floor room. I didn't; I used the stairs. Food at the restaurant the first night was good. The second time not so much - waitress walked away mid-order a few times, we were told they were out of all sorts of wine though we could see bottle after bottle, our mains took 1.5 hours to get to the table when we were the only ones there and were inedible when we tried them, only two songs were played on a loop, and our order was painfully wrong, drink-wise. In addition, the sleeps 6 shown on the website showed 2 of the rooms with twin double beds. We got there and all 3 bedrooms had full beds, which meant we had to rearrange our younger children's sleeping areas (fun). The upstairs tub is dangerous, too as no one should be climbing in anything that high. WAY outside of Rome (30 minutes), so get a car. No amenities in working order. Only 1 laundry machine and dryer for the whole of the resort. Beautiful grounds, but very unkempt. I feel like an investment in maintenance of the property could definitely make it a 4 star resort.
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