Vila Gale Atlantico

I had a disappointing stay at Vila Galé Atlântico. Our room had a view of a gas deposit, and we found dirty underwear under the bed from a previous guest - that stay there for multiple days. The restaurant floors were dirty, attracting cockroaches, and the hotel needs renovations, with issues like poor water pressure and old elevators. The pool area bathrooms had a constant bad smell and were often swamped with water. Overall, the value for money was very low. On the positive side, the staff were friendly and the kids' pools were nice. If you really want to go there, I recommend booking a sea view room to get a better room, and reserve through a travel agency to pay less then directly.

All I can say is do not eat here. On the first night the two teenage boys with me, my son and his friend both suffered food poisoning from undercooked beef at the hotel. I informed the Jet2 rep at the time and she advised to speak to the reception staff which I did. Only to be rudely informed by the lady on reception that it couldn't possibly have been from the hotel as no one else was unwell or complained. I informed her that we had not eaten anywhere else and it was also impossible for anyone else to be unwell as they would not have eaten the same piece of beef as it clearly had not reached temperature and was an individual piece cooked infront of us. No apology, no offer of assistance just rudeness and lack of empathy shrugging her shoulders. The morning after at breakfast we stood and waited for a table of 6 to be greated with 'you will have to find your own table, I haven't got time I've got to get the food out'. We proceeded to sit at a dirty table for 5 as that was all that was available. Had the staff realised that the issue was the length of time the omelette, eggs and pancakes were taking cook as the lady on that station couldn't do more than one thing at once they would have realised that this was holding up the flow making people cue for their food and also tables due to the slow turnaround. If you asked her for anything or in a quick manner as I did when we were in a hurry on our last day to catch the transfer bus she then intentionally goes slower. I don't think I have been to a hotel with such unhelpful staff or disgusting food. Please see attached photos of what was on offer on an evening. This was the only hot food available and we had 4 children. Who lived on rice and chips for the remaining time there due to them being afraid to eat anything else and there being nothing to their liking. This hotel is rated 4 star. I wouldn't even give it a 3. It cost us over £3000 to take our family away for them to eat rations for the week we were there which is disappointing to say the least. We were not the only people there to complain about the food or service I might add. I hope something is done and no other family is in the same position.

We rented a vehicle, so got to drive around sightseeing ourselves on our time which was nice. We also went on a bus tour that the resort arranged which was very cool.

Our first family holiday to Portugal and had a wonderful stay at Vila Gale Atlantico. Staff were very friendly and lots of activities for the kids. Rooms were spacious, clean and very well serviced. Great pools and short walk to beautiful beach. Highly recommend.