Gastnutzer
6. Dezember 2023
Horrible experience dealing with Trip.com and this Hotel. Just pray that your flight isn't delayed and you arrive past your scheduled check-in time because they close and there is no way to get in. We waited outside for 30 mins, ringing the bell. We call Trip.com and they were useless. We had to book another hotel and pay out of pocket so that we wouldn't be stranded on the streets of Guatemala City late at night. When we finally got a call back from Trip.com they said that the hotel refused to refund us our money and they said that they waited for us all night, which was an absolute lie.
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