广州海月酒店（赤岗地铁站琶洲会展店）

A horrible first experience in Guangzhou which was made even worse by the unbelievably rude, aggressive and unprofessional staff. Arrived at 1:30am and we were told that there were no rooms, even after showing them our payment and booking number. Instead of admitting their mistake and trying to find a solution, the male receptionist angrily shouted at us. To avoid taking responsibility for the situation, he then phoned another member of our group who was sleeping in his room and woke up him to come downstairs even though he also had a completely valid booking paid in advance. When I asked him why he couldn't just apologise and help us relocate nearby, he again started shouting profanities and made insulting finger gestures to me and my girlfriend. What a horrible place and they don't deserve anyone's custom with that level of selfishness. Other members of our group also left the hotel one day early because of the bad rooms and even worse service. Also Trip.com should take more responsibility for listing such terrible hotels on their website instead of just offering a pathetic 200CNY compensation, which didn't even cover the cost of the taxi to the hotel from the airport, let alone make up for the extreme inconvenience caused.

Absolute joke of a hotel and should not even be considered on trip.com. The room was very small and still dirty. There were open garbage bags outside of rooms. Everything smelled of smoke and the personnel working in the hotel were very unfriendly. They refused to check my friend in and kick one out that was already checked in for no good reason. Please remove this option from trip.com as it shouldn’t even be considered a hotel option. It’s a dump!

The hotel is a really good location, however it was not the cleanest and smelled of smoke despite having a non smoking room. Also the walls were really thin.

It is what it is. Recommended if you keep your recommendations realistic.

Location is good but it's not so clean

Booked as exhibitor to go to Canton Fair Complex (3 metro stations away). Pros: Location: Well located. Chigang Metro at walking distance. Surroundings: Breakfast restaurant, fruit shop and convenience store very closeby. More restaurants at 10-15min walking. Foot massage place on the same elevator. Price Cons: Less space than in the picture. Bathroom was dirty (I had to scrub some parts on my own). Room wifi didn't work (you can use another room's with the same password). Difficult to get asleep at night due to traffic noise and light coming from the outside. On the first night, shower water was too hot. All in all, I wouldn't recommend it if you want a 100% clean place without noise and can afford a higher price. If short on budget, it is an acceptable option (not too good, not horrendous either).