randy
8. Dezember 2023
I am deeply disappointed with my experience with Trip.com. The images displayed on their website and the actual condition of the hotel room worlds' apart (see attached photos). I made a reservation for a Duplex Family Room with three beds for a two-night stay, but the condition of the room was so bad, we check out the very next morning.
The rooms are aged and poorly maintained, emitting an unpleasant odor of urine throughout. The appliances in the room were not only incredibly dirty but also in such a state that they were essentially unusable and beds are terrible as well. To make matters worse, accessing the rooms was a cumbersome process. First, one must take the elevator to the 23rd floor, exit it, and then proceed through a separate security gate, requiring yet another key card to access another elevator leading to the rooms. This made it quite inconvenient, especially when dealing with luggage, and the wait times for the elevators were exceedingly long.
I strongly advise avoiding this establishment when considering your accommodation options.
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