Keymore Art Residence Hotel

I booked this hotel despite knowing it’s a bit far from the city center, typically requiring a 45-minute to 1-hour cab ride or a 1.5-hour journey by metro (there are two metro stations nearby). After calculating the cost savings of staying here and using cabs versus staying downtown, I found it worth it. That said, if you’re on a tight schedule, the location might not be ideal. One of the main reasons I chose this place was its newness, spaciousness, and the inclusion of a washing machine, which is essential for longer stays. However, since the property is newly established, many nearby F&B options are still under construction, especially around the hotel area. That said, there are nearby malls like Wanda Mall where you can find food and other necessities. A café and a mini-mart are already operational, and the area might become livelier in a few months. Cleanliness: I have to put it out there that I am particular when it comes to cleanliness. While the hotel is clean overall, there seems to be a lack of consistent training for the housekeeping staff. For instance, despite the initial unclean room being promptly addressed and replaced, I noticed a pile of hair/dust in one spot from Day 4 until the end of our stay—it remained untouched. I do hope that the cleaning staff would take extra precautions and being more thorough during their rounds. Overall, the cleaning staff were friendly and apologetic when reminded, but it would have been better if the cleaning was consistently thorough without needing reminders (almost on a daily basis). Amenities: I appreciated the Bluetooth speaker in the bathroom—it was a nice touch and made my stay more enjoyable. However, I did have an issue with the towels. While they were new and clean, I wished they had better quality. The towel piles would shed and stick to my body and face after use, which was frustrating. I hope this is something the hotel can address in the future. Service : The service has its highs and lows, but I will still give it a 5 as the staffs are friendly and apologetic for the issue caused. For instance, when we initially received an unclean room, the staff promptly moved us to a clean one and offered complimentary breakfast (though we didn’t end up using it). The hotel’s service WeChat was efficient, and staff responded quickly to requests. However, there were a few hiccups. For example, when we requested detergent and later asked for extra water upon delivery, the staff appeared slightly taken aback and commented on why we didn’t request both at the same time. While it might have been a minor misunderstanding, the comment and attitude felt unnecessary. One major inconvenience was the WiFi, which went down twice during our stay—once for an entire day. This was especially frustrating as I was on a work trip and had to rely on roaming, which incurred additional charges. While the staff apologized and reimbursed us, stable WiFi is essential and should be a priority. Overall, this hotel offers good value for money if you don’t mind the distance. I do hope that the hotel will have a better cleaning SOP in future.

這次入住奇莫，體驗堪稱絕佳。一踏入酒店，就被其典雅的裝修風格所吸引，處處彰顯着品味與格調。前台工作人員熱情周到，辦理入住和退房的效率極高，讓人倍感舒適。房間寬敞明亮，設施一應俱全且十分先進，床品柔軟舒適，睡得格外香甜。衞生條件更是沒得挑，每個角落都乾淨整潔。酒店附近萬達廣場的餐飲也令人驚喜，菜品豐富、口味地道。無論是商務出行還是休閑度假，這裏都是不二之選，強烈推薦給大家，下次有機會一定還會再來。

公寓房，房間很大，打掃的乾淨，配套齊全有冰箱，洗衣機，微波爐和大屏投影。床和枕頭也很舒服。周邊有蘿崗萬達，大壯廣場，吃飯很方便。