Gastnutzer
11. Januar 2024
We could have overlooked the dreary, lacklustre room if the front desk person hadn’t been so incredibly rude. We had hoped to check in early , no luck so we left our luggage and asked where we could have coffee. A staff member showed us to the breakfast room. We got coffee and then noticed the leftover buffet, a bit of scrambled egg, some chilli que, all cold and unappetizing. We each had a little as we’d just got off a long bus ride. It was obviously headed to the garbage. As we left we were presented with a bill for 638 pesos. Back to the rude clerk where we explained that we understood that breakfast was included. Eventually she agreed. Later that day we returned, our rooms were still not ready but we checked in and paid a much nicer receptionist. After explaining the morning’s fiasco she checked with a manager and we were told there would be bagged breakfasts and coffee waiting for us the following morning for our early check out. Ok, we put up with the uncleaned bathrooms, poor lighting and overall gloom. Next morning the dragon was back and refused to give us our breakfasts. None of the 4 of us will go back and would advise all to stay away!
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