SureStay Hotel by Best Western Grayson

Great staff and great breakfast! The hotel was super clean and the pool was a nice feature! Breakfast was always hot and there was not a time that biscuits and sausage weren't in there. They always had it restocked immediately. The rooms were great!

This was our first time visiting Surestay and it was a great experience. Friendly staff and comfortable beds while we were visiting our son at KCU. We will be back when we are in town to see our son and watch his football gamers and simply to visit.

The staff and attention to detail was on par with a 5-star hotel. Its not the most modern but the staff more than compensate for "luxury" amenities. The hotel is very clean and comfortable. They truly appreciate your business and their actions prove it whether its a one time or multiple day stay!

My parents have been visiting this hotel for years because it is the midpoint between our homes and my dad's childhood home. It is a great value, clean and the staff are attentive and helpful, especially Heather. I began travelling with my parents when my mom developed dementia and mobility issues. These trips now require first floor accomodations, late arrivals and a good deal of patience. Our 2 visits to SureStay by Best Western this month were great specifically because Heather, who came to the rescue when a toilet seat needed replaced. She found a new replacement and went in and worked her magic. Quickly there was a brand new seat! She was at the front desk when we checked in late, on both the way into my dad's hometown and 11 days later on the way home. She took our reservations both days about 6 hours before we showed up after 10 pm. On the first leg of the trip she was also back on duty by 9 am to check us out! She helped us get all we needed for mom. She was engaging and kind when it would have been easier for her to just process the info so late at night. On the second leg of the trip, she remembered when we booked the reservation and then she made sure our room was a very short walk for mom without our even thinking to request it. I look forward to our annual trip through Grayson at SureStay because of her. The breakfast is hearty and warm and while I have not used it the saltwater pool looks great too! They have two ice machines but the one on the first floor does not work right now.

We travel to the area often and used to stay at the Quality Inn which has now become the Inn at Grayson. Quality Inn was going downhill as the rooms were dirty, ice machine didn't work, the electrical plugs were so bad that plugs would not stay in them, and the wi-fi was poor. The hotel has improved as it was clean and the wi-fi was working fine. However, the ice machine was still not working and the electrical plugs were not fixed. Also the maids would bang the doors while they were doing their work. They should realize that some of us like to sleep late and should of some consideration. Breakfast was below average. They had breakfast sandwiches that you heated up in the microwave which were not bad but not as good as a cooked breakfast. They also had rolls, bagels, waffles and cereal. They have an indoor swimming pool which several guests enjoyed.

No frills. Rooms are clean but halls smell like smoke. We had issues with the door lock not working right and they were not very responsive finally got us a new room late the first evening. No elevator so was a pain getting all of our stuff up the stairs.