Le Mas des Chutes

Schreckliche Erfahrung mit ihnen und sehr unhöfliches/unwillkommenes Personal. Sie sprechen nicht einmal Englisch. Schreckliche Erfahrung und unwohles Personal, das dem Kunden nicht das Gefühl gibt, willkommen zu sein. Sie sprechen kein Englisch und gehen nicht auf Kundenanfragen ein.

Was für eine schöne Überraschung! Überhaupt nicht zu erwarten. Dieses B&D ist wirklich unglaublich, nicht nur die umgebende Natur, das Essen und die Tiere auf dem Bauernhof, sondern auch die Herzlichkeit der Besitzer. Sowohl Patrice als auch seine Frau gaben uns das Gefühl, zu Hause zu sein, ihre hausgemachten Mahlzeiten waren wie ein Abendessen in einem mit einem Michelin-Stern ausgezeichneten Restaurant mit den allerbesten Zutaten. Ihr Spritz-Cocktail war einer meiner Lieblingscocktails und der lokale Rotwein, den sie servieren, ist wirklich unglaublich. Es war ein sehr angenehmer Aufenthalt und wir können es wärmstens empfehlen.

This is the second time we have stayed at this property. The last time we stayed there was in 2022 and there have been significant changes not for the better. We were very disappointed with our stay as it appears that all the amenities have been downgraded. we had 2 evening meals at the property, the 1st one being a beef carpaccio which on the whole was OK, however when we have had this at other restaurants, when they specify parmesan shavings they mean large shavings. Here it was grated parmesan and very little of it, so could hardly taste it. The 2nd meal we had gratin of ravioli, it was absolutely tasteless and cooked too long so there was no béchamel sauce and totally dry. It would also appear that for instance in the bathroom, the quality of the shower gel was cheap and the toilet paper was so bad that we ended up buying our own. What makes matters even worse is that they no longer accept credit card payments, and as we did not have spare cash, I had to convince the owner to accept my credit card which he agreed to in the end. I firmly believe if one runs that type of business credit card payment is a must.

During our recent 3-night stay at Mas des Chutes, we were disappointed by the overall experience. Despite paying 600 euros for what was advertised as a "superior" room, we found ourselves in a small, dark space with a barred window overlooking the laundry area (see photos). The room was far from what we expected based on the description ("superior," "coquette"...). While the property itself is well-maintained and clearly benefits from significant investment, the room was not what you expect from a 4 *. We left feeling more like intruders than welcomed guests. We shared this during our stay and afterwards with the owner in writing, offering other suggestions (privately ) to improve the future guest's experiences.