Gastnutzer
1. Juni 2023
In my opinion, the Fairfield Inn & Suites Grand Junction Downtown has really gone downhill in cleanliness and service. We recently stayed at this hotel for 6 days (5 nights) and we were unable to get housekeeping service, even though we requested it at check in, and multiple times after check in. We finally had to complain to the manager, and he had the room cleaned (minimally), and he assured us that the problem had been resolved and that we would receive regular housekeeping in the future. But it wasn't resolved, and we didn't get housekeeping for the rest of our stay. In 6 days we only got our room cleaned once - to the bare minimum. We actually had to buy our own cleaning supplies and toilet paper. The hot tub was also "out of order" for our entire stay, which to me indicates a lack of maintenance as well as cleanliness. We ended up avoiding the gym, recreation, and breakfast facilities because if the staff could not get one room clean, then we had serious doubts about how clean the public areas were. Again, in my opinion, this hotel has really declined in terms of quality, cleanliness, and service, and if I had known that I would be begging staff for supplies and any sort of housekeeping, then I would have booked a private rental so that I would at least have my own kitchen and cleaning supplies.
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