Donald A
15. Januar 2024
Their reception at the front desk was as frosty as the January air. I don't know if it was because we we're here for a tournament with our youth hockey team or the blizzard before we got there. Either way they had no problem charging us the tournament nightly rate. Fresh coffee stops at noon, no free breakfast (again we're paying over $350 for two night stay), the on prem restaurant was closed most of the weekend anyway, and was roped off. The TV in the lobby had to stay on the weather station and would not change it even for a playoff game. Then they let other hotel guests into the closed and roped off restaurant to watch the lions game but never offered to let our team. Front desk staff even told our kids they couldn't go in there. Our team dinner was in the lobby, because they wouldn't allow us any other space without an additional charge but did state they would give us a discount. Again we are paying more to stay there. When I saw family friendly on hotels I had to chuckle. Our group called this the no fun hotel. None of our families were disrespectful and we complied with their restrictions. They had no issues taking our money and providing some of our group drafty rooms, but not equipped to provide hospitality to tournament teams. On the plus this is a safe area, 3 minutes from an ice rink, plenty of food and shopping options. If you can get a better rate I am sure this will suffice most people's lodging needs. It will just not be our first option and not a place I would request for our team if other lodging options are available. With the exception of one gentleman at front desk and one house keeper the staff could use some customer service training to create a more pleasant atmosphere as the first impression was not the best. I still think highly of Holiday Inn Express brand which is different according to the desk staff.
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