Extended Stay America Select Suites - Appleton - Fox Cities

The check-in process went smoothly, but when we got to our room, the key didn’t work. They also only provided us with one key because they said that they didn’t own enough keys to provide people with more than one key. They are not that expensive. Buy some more. I went back down to the desk and got a new key and requested a new room because there were dogs barking nearby. He said that wasn’t possible because they were all booked up. We went up to our room again and found out that it was filthy. The toilet was dirty inside and out, the floor was dirty, the bed was dirty, it was filthy. We called the desk and requested a new room. He obliged and moved us to the other end of the hall. Another trip downstairs to get the new key. We entered the new room and it was also dirty. At this point, an hour had gone by and our supper was cold. We made another trip down the stairs to get a broom and decided to clean the room ourselves. It was disgusting. Toenail clippings on the floor, dirty socks under the bed, a can of spilled Sprite, hair in the bathroom, etc.. Despite this experience, the staff never offered to clean for us, refund our money, or provide any type of compensation.

My initial impression of the place and of my room was of great importance to me. The outside of the building was clean as well as the interior lobby. Upon opening the door to my room, I found my room to be very clean and organized. I can tell they paid attention to detail when it came to cleaning. I was pleased to find a nice assortment of furniture that did not look rundown. I am very pleased with the overall customer service they provide the guests. The rates of the rooms are very affordable. The nice soft bed and pillows is very appreciated. Overall, I am very satisfied and pleased that I picked Extended StayAmerica for my stay. I can say with a clear conscience that I would recommend this place to all travelers.

I booked this through a third party, which I don't recommend because they caused a hassle for me for my payment and didn't help the hotel, but Tyler at the front desk was really helpful and was able to get it fixed. He was friendly and kept me company while I was worried. My stay was wonderful. Room was clean.

The staff here are great. The room... well, it’s about as depressing as one can be with baby-poop brown walls. The bathroom reeked when we arrived, but was better after housekeeping cleaned it better. Had to unclog the bathroom sink drain. I’ll stay elsewhere next time.

I am sorry I did not review this motel after my first stay a month ago. They deserve the kudos. So, I am doing it now. My first stay was on the first floor with one dog. The staff were exceptionally inviting and knew how to approach dogs. The overall atmosphere was VERY friendly and not what I expected. I've stayed at other pet friendly motels and this was two grades above other "pet friendly" motels. The carpet did NOT stick to my feet, nor was there any offensive odors! The room was very clean. So, I re-booked when my pup had her surgery a month later. My second stay was longer and required me to bring my 2nd dog (large). Again, everyone was friendly and inviting, staff and residents. My room on the third floor was again exceptionally clean and comfortable. The appliances were clean and I had NO reservation in using them. My stay was great and the motel was quiet and peaceful, despite being packed!! But, I have to say kudos to Christina and Kristine and the rest of the staff there for an EXCELLENT experience. I could spend a whole lot more (and have) and get a lot less service. Thank you, thank you and thank you..... (My only wish is they get SECURE Wi-Fi..)

This is a review of my stay at the Extended Stay America in Appleton, Wisconsin in July 2022. Due to my stay occurring during the very popular EAA Airventure Show I did not have many affordable options for my 1 week stay. My cost was exceptionally high, but I knew that going in. The hotel appears online as a very modern, moderate scale hotel. It is an extended stay model that is designed for longer stays. During my stay there were many transient men staying at this location. Not homeless men. Often pairs of men who appeared to be working projects away from home for long hours on a budget. You would see them in the hall with their fast food at the end of the day staggering into their rooms and leaving early the next morning. I saw no families or single people using the hotel. The staff of the hotel is nonexistent. You will not see them again after you check in. Behind the counter are some industrial laundry machines running towels through a wash cycle. The staff would disappear behind there. Behind the sneeze shield at the counter is a remote door bell button. You press that and a weary man or woman will come to the counter and ask you “what do you want?”. They were always Wisconsin nice. When I pointed out the substandard services and the odor of the disinfectant, I was given the manager’s business card and told that it’s all due to corporate. Don’t even consider housekeeping for your room. I was told by a woman at the counter that no staff could be found to perform housekeeping. I introduced myself to 2 different women working housekeeping. They were always cleaning up a vacated room and preparing it for the next visitor. You cannot even pay extra to have a housekeeping visit. This seems to be a trend across all hospitality these days. They offer little to no room services and blame everything on COVID or the downturned economy. They claim that no one wants these jobs. It is a pretty sad state of affairs. After 3 days in a hotel room the paper-coarse towels and sheets become quite uncomfortable and embody non-luxury. It’s like living in a jail or section 8 housing. The hallways and rooms have a very pungent smell of disinfectant. My 13-year-old complained about it incessantly. The rooms are functional and clean, with a small kitchenette. There is no cutlery or plate ware for the room. Everything must be requested from the front desk. Breakfast is often mocked at this hotel. It reminds me of canteen in a summer camp as a kid. They unlock the cabinet with the plastic wrapped snacks for 1 hour only and you will like it. Packaged muffins and granola bars are the breakfast du jour, every morning. The entire experience was a sad, expensive experience. I would gladly pay 4x the rate I paid for a slight increase in amenities. I will never pay money to this company again.