Grace Bay Club

My husband and I visited Turks and Caicos for the first time to celebrate a big milestone birthday. The Grace Bay Club was a perfect place to do so. We stayed on the residence side which is very quiet (actually the entire resort was quiet) but given it was the first week of January it was quite quiet. Leaving two very high-stressed jobs back home my husband I spent the first two days staring at the water. Not reading, not talking, hardly eating. Our souls needed time for silence and restoration. This was achieved. The water color cannot be explained. It is the most beautiful array of blues I’ve ever witnessed. Pictures will never show its true majesty. The sound of the waves makes you fall asleep. I was greeted one night in my room with birthday balloons, delicious cake and champagne and a bottle of wine. I also received free dessert at dinner the first two nights to celebrate. Thanks to Fredna and Fritz for making me feel special. Fritz and Fredna were our personal Concierges and they made sure we had everything we needed. My husband became very ill and they got us in touch with the on call physician for the resort and to a clinic the next day along with a ride there. The GM called us to make sure he was OK. Everyone was so kind and concerned. All fake? Nope. Not for a minute. This IS Grace Bay Club. It’s a community of guests and staff and if you can get yourself to slow down and join in, you find yourself being swept up into island time and feeling like you are living in a small quaint town where you know everyone. You will not be able to push your frantic stressed out lifestyle on these people. Instead, they will slow you down so your soul can be restored. Which leads me to the reviews I’ve read and caused me concern before I got there. Regarding service. How do I say this without offending anyone. If you think you are going to make them move faster, bring your drink sooner, deliver perfection to you at the snap of your fingers, then you are missing out on the whole point of being there. You are bringing your high stressed life to a place that refuses to buy into that way of thinking. And if they DID it would ruin your stay. So all the complaining about waiting - that’s on you. I feel bad that you couldn’t (yes couldn’t - it’s a choice) get to enjoy the greatest gift of all - no time constraints. To Amado & Jim on the beach, we will miss you most of all. Thank you for helping us decompress. For excellent margaritas and good conversation. For caring about my husband when he was sick. Garth, for finding those diet cokes when we needed them so badly. For Sonny and Stanley at breakfast, we enjoyed getting to know you both. Your smiles always brightened our days. I know I’m forgetting names but thank you to all the staff. We noticed. To all the beautiful young families that played on the beach and made me smile thinking of my children when they were younger. To the beautiful grounds and the good mornings from staff. To housekeeping th

We haven’t even left yet, but I’m already giving Grace Bay Club a 5-star review because I’m confident I’ll feel the same way when we leave in three days, and we’ll definitely be back next year! My husband and I came here to celebrate my 30th birthday, our 1-year wedding anniversary, and our babymoon, a 3-in-1 celebration, and Grace Bay Club has made it so special from the moment we arrived. From the personal concierge service (you can text them at any time) to the incredibly spacious Estate Junior Residence (which was spotless!), every detail of our stay has been amazing. We especially appreciated the thoughtful design of the resort, plenty of families with kids, but also an adults-only section that stayed peaceful and very quiet throughout our visit. It’s exciting to know we can return with our little one in the future and that there will be plenty for them to enjoy! Every single staff member we encountered went out of their way to make us feel welcome, always greeting us warmly throughout the day. We also have to give a special shoutout to the sweet gentleman who cares for the four gorgeous resort cats (Charlie, Diana, Elizabeth and Margaret). He told us how they were rescued and adopted by Grace Bay Club after being abandoned and scheduled to be put down. It’s such a heartwarming story, and I love that the resort gave them a second chance at life. I pray they’re still here when we return!! Thank you, Grace Bay Club, for being such a perfect escape from the cold…. We’re already so looking forward to coming back! And next time, we’re bringing our entire families so they can experience it too!

Been going to TCI for about 17 years. Stayed at Grace Bay Club the last 8 years. We love GBC. They have 3 sections to this resort. While it sounds big, it really isn’t. They have an Estate section, secluded and exclusive to the guest staying there. The Hotel section, adult only with an adult only pool. And the Villas section, family friendly with a family pool. This resort is 100% ocean facing units. Personal concierge service if you choose to use them. They help you with anything you should need. I used them as well as my husband. They set up balloons ,cake and champagne for my daughters graduation from graduate school and a whole shindig for my 60th bday (thank you Patrick and Austen for this) GBC has an inclusive delicious breakfast with made to order any kind eggs. The breakfast staff is always lively. Junie, Christopher, Sonny, Rachael , Beatrice and everyone that works there! The beach is always quiet. The pools are wonderful with pool and beach attendants, Yeves, Moses, Jerry, Fitz and others. Infiniti Bar was our go to place for lunch most days! Pauline is a GEM. Thank you Pauline for always taking care of us. It’s much appreciated!!! Making my bday very special and my daughters graduation too. Daily and evening houskeeping always a good experience. Stocking fridge with water on a daily basis. Making sure our unit is cleaned and stocked. . Champagne and wine that GBC leaves is a plus. Highly recommend GBC. What I love the most about GBC is even at capacity, it does not feel crowded at all. Very quiet resort. In the evening we love Infiniti bar. It’s a beautiful laid back spot to just hang and have a drink. Included are non motorized water sports. Hobie Cat, kayaks, and SUPboards. Kids and Teen Club available for children looking for a break from parents;)

We recently returned from a four night stay at the Grace Bay Club with two other couples. We each booked the same room level based upon reviews and pictures online. When we arrived to our room we were extremely disappointed, didn't look anything like the pictures online, and we were paying $2,020 per night. It was tired and small. The bed in the bedroom took up most of the room, I actually had to squeeze between the wall and bed to get to the nightstand. After looking at the rooms of the other couples which were much larger and one of which included a 2nd 1/2 bathroom and laundry (not to mention major upgrading and a huge balcony), we went and complained to the front desk. They politely told us that the rooms were all the same grade and that the resort was full. We asked for a discount on the outrageous price we were paying and they said they would have to ask the manager who was in a meeting. They later said that they couldn't do anything. On the third day, we had a note from the hotel that the water was going to be turned off between 9AM - 11AM the next morning. We thought, okay, we will just go the beach. At lunch we were told by our server that the time had changed to 2:30PM - 3:30PM - no formal notification from the hotel management. We had a dinner reservation at a great restaurant (Seven) down the street at 6:30 PM that evening and asked if the water would be on by 5PM? They thought it would! Well upon returning to our room at 5PM there was NO WATER - when we called the front desk they said the water was out for the entire street and would be back on within a few hours. We called the restaurant down the street and guess what - they had water. I am sure the hotel was just trying to cover up that the issue was with the hotel only. So we ended up jumping in the pool since we couldn't have a shower. When we checked out the next day we asked if the manager could give us some type of modification to our bill for all of our inconveniences. We were told that they couldn't but hoped that we would return the following year. Be aware that some rooms are nicely upgraded and others are old, dumpy and very tired. At a minimum, they should price the rooms accordingly. If you book, make sure you know what room you are getting and ask to see it before you agree to stay in it. HOWEVER, I WOULD NEVER RECOMMEND THIS PLACE TO OUR FRIENDS TO STAY AT AND WE WILL NEVER STAY AT THIS PLACE UPON OUR RETURN NEXT YEAR TO TURKS AND CAICOS.

First time at Turks! This is absolutely one of the best resorts we have stayed at. The rooms, amenities, pools, beach, restaurants, bars and staff were top notch. Traveled with my wife, three children in their 20s and our wonderful daughter in law. All had a once in a lifetime experience. Our concierge’s Tiffany and Austin was incredibly attentive to every detail! We will definitely do this again.

The hotel is magnificent and the staff go above and beyond all expectations. An absolutely incredible experience from the relaxed, spa-themed seated check-in through checkout and everything in between. Beatrice and her team Georgina and servers Antonia,Sonny,Chris,Junie,Joal,Elmina,Williams hostess Jessie,Alissa were particularly wonderful as well as Austin, Tiffany and the entire concierge team.