SH Dolce Vita- All Inclusive - Free Aquapark & Beach & Beach Bar

This is a terrible terrible hotel. The worst vacation experience ever. When we arrived at the destination the guard was very aggressive and yelled at us not to park on the street. We explained we just wanted to leave the luggage but he didn't let us and forced us to park in the space that was also theirs(we had to pay extra 80 eur/7nights).We went to check in and the receptionist was bored and treated us like dirt. She took our id's and passports and was going to return them later. What?!? I never leave my doc to the reception. She gave us our room cards but no bracelets. She took the parking money but she didn't say anything about half of the amount we were left to pay for the apartment. (we had one of the most expensive apartments).She also forgot to give us the beach card. The hotel lacks hygiene in general (but the room was clean), it's also very dark everywhere, the music is horrible and generally the atmosphere was down.They have a salon for massage and they advertise it everywhere with flyers and many incense sticks that burn in the lobby, at the reception, on the coridorrs. It has a heavy smell and you feel like there is no air. It feels like a mortuary.Beware people with asthma. The staff 's attitude was awful and rude. Everyone looked tired, frustrated, annoyed and angry. The beach towels were dirty. Next to the pool zone is dirty. The food is HORRIBLE.They have a variety of meat but all of it is made like a stew with a lot of oil. EVERYDAY is the SAME FOOD. eg. turkey stew(the meat smelled bad), veal stew(was good), pork stew(dry), roasted duck(mini pieces, didn't taste like duck), grilled frozen fish, frozen bag fries, macaroni(just boiled or in oil), spaghetti(the same) and rice. Sweets are also few and terrible. We didn't have room at the tables, we had to wait for others to finish. They also made pizza which was the only thing I ate for 4 days cause'it was good. One day they made meatballs but they were RAW.The snack bar served the leftovers from the other days. (also oily stuff and wurst) and they don't have coffee only cheap fake soda. The beach is far and there are a lot of broken sunbeds and umbrellas. It is also dirty. There is no bar on the beach. During the forth day of our stay the manager, miss Radostina annuled the room cards and locked us out. We came from the pool with our kids and we stayed in front of the room, wet, for 40 min. She said that they forgot to charge us the other half of the amount and we cannot enter the room(where I had my credit card 🙄). She also insisted many times to leave the hotel if we are not happy with the 4 stars services that were more like 3stars or less. Like that would have been so easy to do considering we traveled quite the distance. I DO NOT RECOMMEND THIS HOTEL! You will be miserable and sorry for choosing it.

Добрый день, отдыхали с 9 августа по 16 августа. Понравилось: 1. Территория; 2. Место расположение; 3. Снек бар, Греческий а ля карте - очень вкусно. 4. Наличие горок. 5. Вид из окна. 6. Хорошая анимация, очень стараются и весело. Не понравилось: 1. Грязь- в номере, в главном ресторане, лежаки у моря у бассейна. В туалете муравьи. За неделю 2 раза номер забыли убрать, сами воду покупали. 2. Питание в главном ресторане - за блинами очередь 30 минут, почему не поставить 2 работника. Много людей-2 миски с огурцами, 2 миски с помидорами, 2 с арбузом…. 3. Бассейны грязные, у бассейна грязно. Как дети катаются, никто не смотрит, зачем спасатели которые спят?! 4. Нет места для не курящих, потому вся гостиница должна курить , если мы не курим. Цена и качество не соответствует. Удачи!