Park Hotel Perla

Only go there if you really get a good price and just want a bed and a pool. 1. The rooms are very old and ugly. 2. There are no dark curtains in the room so it’s very bright as soon as the sun goes up. 3. The staff isn’t very friendly (but after my holiday in Bulgaria, that is unfortunately my impression of many locals) 4. The food at Perla is extremely bad. Almost not eatable. 5. The staff don’t speak English or very little. 6. There are only two very small elevtors, but seven floors. At some times of the day, you have to wait a very very long time to use it.

Hotel Perla very clean, fresh looking hotel - just opened about week or so before our arrival following big refurbishment so carpets were lovely and plush, lovely decor etc. Rooms - very spacious, great decor, lovely big bed- very comfortable & lovely bathroom with big shower. Balcony with small table & two chairs - adequate for two people. Negative about room/balcony - no drawers, just open rail for clothes . Balcony rail seemed bit loose - reported to reception. Food - wow such a wide variety of options at breakfast, lunch & dinner. Few teething issues initially with food being cold/lukewarm instead of hot but soon rectified after day or two. Breakfast - cereal, pastries, toast machine, different varieties of bread, fresh fruit, yoghurt, jams, tea, coffee, orange juice, apple juice. Lunch - both hot & cold meat, vegetables, salad - different kinds & fresh every day, outside pizza oven - thin based and delicious in different flavours - salami, ham, mushroom, onion, tomato etc made fresh everyday, grill area - garlic mushrooms, onions, sausages, fish, chicken, made fresh every day. Fruit available - kiwis, oranges, bananas, apples, watermelon, melon, plums, cherries. Dinner - similar to lunch but some Bulgarian food along with chicken, fish, cottage pie, pasta, pizza, grilled food, salad Snacks - pizza, pasta, spaghetti, sauces, fruit. Ice cream only from 3-5pm which thought would have been better to be earlier. Bars - two outside bars with one linking to inside. If taking drinks poolside given plastic cups for safety. Bar staff very friendly and helpful - local spirits, beer, lager, wines - red & white, cocktails, soft drinks & slush drinks. Entertainment - fabulous entertainment team Ellie & George who were on hand daily trying to encourage guests to take part in mid morning exercises, darts competition, pool polo etc. also had small tables & chairs with paper/crayons for children . Very engaging and friendly team. Pools - 1 small shallow pool suitable for children and slightly bigger pool for adults. To get into pool was rail with steps - from pool edge to first rung of steps was very steep. I have slight mobility issues - two arthritic knees so step was to far for me to use so ended up jumping in. Unfortunately when trying to get out on rungs of steps I ended up falling on bad knee so life guard had to run & help me out along with my hubby & sister. Very embarrassing but hurt knee/leg in the process resulting in me being too scared/apprehensive about going in pool again. Ramp & rail - there is a ramp & rail leading from reception area to pool side - this was very steep and rails very shaky. Not ideal. Guest Support - young girl called Gabby stopped and spoke to guests to ask for feedback on food, facilities etc. she was really lovely and engaging and made note of all queries/complaints. All staff on the whole very friendly and accommodating - reception staff (young girls) very dour and miserable at times - think lacked

All inclusive was not worth it. Food is always cold and didn't have a variety at all. Staff working in the restaurant are rude and don't speak much English. Only all inclusive drinks at 1 of the 3 bars. One night the beer tap and none of the soft drinks were working and was told there's nothing they can do. Complained to the lady at reception who apologised but no alternatives were made until a couple hours later when warm bottles of fizzy drinks and warm bottles of beer were offered. Staff are overall not welcoming or friendly.

Well start with the good hotel room was dated but spacious and the wi fi was excellent. Now the bad the food finished at 8pm and it was horrible pork I think mainly maybe because it was end of season. but for all inclusive only six trays (supposedly hot) but cold ,only aloud to get drinks from restaurant bar not the pool bar. lobby bar always closed no atmosphere staff looked knackered as people scrabbled to get the swill first. I think a lot of them (staff) only smiled when people were leaving

Few staff spoke English, food was awful & always cold, all inclusive only available at 1 of the 3 bars, not made to feel welcome by the majority of the staff, WiFi only worked if you sat in front of reception, there was an awful smell coming from the bathroom, the local area looked like a bomb-site, the market area at the beach was full of fake goods,

Location near beach,nice hotel rezonable,clean,good food,we stayed on the 6th floor , housekeeper Ivanka was great . overall price was ok. We totally recommend if you are looking for a place to relax with family and friends. Negativ was only the Goden Sand's as on the streets were piles of rubbish, beachfront was full with rubbish .

What can I say, the hotel is pretty basic but it's always clean the ladies who clean the rooms change the sheets daily or at least every couple of days, the food for something that's all inclusive isnt great especially if you have picky kids which I do but mostly manageable, there is no real all inclusive where you can pick up snacks if your hungry the food times are set and that's what you get, the pool was great the rooms are big it's a ten minute walk away from the beach which is good because it's quiet at night and there's a 24 hour shop five minutes away. Most of the staff could do with cheering up a bit but maybe that's just eastern Europe and their culture ( I found most shops to be the same) the guy at the cocktail bar at the pool is a good guy but the cocktails are extra, not on the all inclusive you have one bar in the restaurant you get your drinks from, about 6 Lev a drink which is about 3 quid so it's still pretty cheap, all in all it is what it is it's a 3 star and there's plenty worse than this place, and golden sands could do with Street cleaners the place has beer bottles and plastic pretty much everywhere you go

I was there for a handball tournament. Before I went there, I talked to the manager about my gluten problem and she told me there would be no problem and they will provide me with the food I need. Nothing of that happened! When a get at the hotel there was no gluten free food. I've spoken with them numerous times - no result. After many arguments they gave me the same dish day after day. Also there are no descriptions and allergens at the buffet in the restaurant. In conclusion, the staff was extremely unprofessional.