Gastnutzer
1. März 2024
Be warned that this place plays pretty loose with confirmed visits when it’s busy, and you may find yourself without a room. We come to Glendale every year for spring training, and knowing the crowds that come every year, we made our reservations for this hotel directly on the hotel’s website three months in advance. Email confirmation and everything, and that was the last email we got from them. But when we arrived, we were told that our three-day reservation had been cancelled by the hotel without any notice to us, and that the hotel had no room because “we’ve been booked for months.” The reason the hotel gave was a declined credit card - but we got no notice either from the hotel or credit card that there had been any decline, and the card company confirmed there had been no decline. So not a great story for the hotel to go with. Much more likely - this hotel simply oversold and needed rooms. Crappy way to treat people who stay every year, we had to scramble to find another place to stay on zero notice, and needless to say, we’re not coming back.
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