Residence Inn Phoenix Glendale Sports & Entertainment District

I had a great experience, the food was good and the service was perfect.

We stayed at this hotel for a NFL football game. It is approximately a 20 minute walk to the stadium which is great during normal temperature days but not during an unusual hot spells. The housekeeping was okay but not outstanding. Daily we had to ask for towels from the front desk. The breakfast was just average.

I stayed in an extended stay room. Single room, bed, desk, kitchen, etc. The room was nice, it was missing a shelf and the tile was cracked in the bathroom. The front desk was very helpful with any issues and recommended where to eat. The gym and pool are shared with the SpringHill Suites.

I was hesitant to stay at this property given a lot of the bad reviews on the property and the customer service at the front desk. However, we ultimately decided to stay at this property because the it offered two rooms and kitchen and we wanted to stay in Glendale. My experience with each and every employee was pleasant and the property was in fine condition. I consider myself on the pickier side of things. The location was excellent, the room was clean and in great shape and the employees were friendly and helpful. The AC worked well which was needed given that the temperature was 113 and the pool was nice to go into at night. The property is well maintained. I've only stayed at a few Residence Inn and this was by far my favorite.

The front desk supervisor is horrible. A mistake was made and they charged me $421 for one night for a room that was mistakenly booked. Nobody stayed in the room and I didn't know it was booked and charged until the next day. I didn't ask for a refund, just asked for them to give me credit for an upcoming stay that I had already booked. They refused. Front desk supervisor said she doesn't care what the reason is, she wont help and nobody else in the management team will help either. Too many hotels in this area for this kind of horrible service and attitude.

This hotel is in right in the Glendale Sports & Entertainment area by a lot of restaurants, retail shops, and a movie theater. The suite was truly a real suite and it was very nice and clean. The service was good as well, however the breakfast wasn't very good and it appears they have stopped the happy hour in the evening that they called The Mix. So the price should be adjusted if you're not having the evening happy hour since we paid $179. The hotel is ok, but not worth $179. BRING BACK THE HAPPY HOUR.

I have stayed at countless hotels in many cities and the service here is as professional, friendly and accommodating as I have seen at any price level. The staff is beyond dedicated to ensuring guests have an exceptional stay. I’ve been here three times and each time—including the first—I was made to feel like family, not just another anonymous person staying at the hotel. Rooms are perfect for a short or long-term stay, the studio appointed with kitchen (fridge, countertop stove, microwave and dishwasher), living room area, bed and bathroom. All very clean and comfortable. Location is close to many shopping areas including Westgate lifestyle center (15 min walk), and the State Farm stadium, literally walking distance away (about a mile). Note that breakfast was included daily, but for lunch and dinner you’ll choose one of the many nearby local and chain options. Highly recommend.

One of the worst customer service experiences I have had in a LONG time. Horribly rude treatment by employee who stated they were the current manager when I asked. We stayed here based on recommendation from a friend that lives in the area. The first night when we got back to the room we found out the heat was broken in our room. Even when set to off position on the thermostat it blew cold air all through the night. I had to get up to start the gas fireplace 60 minute time 3 times during the night to keep a decent temp. They attempted to fix it and the tech was friendly and made a good effort but could not get the heat fixed. When I asked to be move to a room with working heat the first offered solution I got was to have my room downgraded.... that's right not a typo DOWNgraded. Finally got moved to a similar room only to find many problems with this room as well. Front door so hard to open that my petite GF was unable to open the door. Bathroom door unevenly mounted such that you could not even close the bathroom door without tremendous effort and noise. nob missing on stove, fireplace switch only semi functional. To top it off when we asked to have checkout time extended to noon we were told no. When I went down to speak to the manager to address all of these concerns I was told "you are only a BASIC Bonvoy member” as the reason I couldn’t get treated properly. This was said like a basic member was something disgusting to be scraped from your shoe.... I was absolutely shocked to be treated this way by the person stating they were the manager of the property. I have a call into Bonvoy support team who says I should be a call from general manager or district manager in the next week or so. I am hoping to get a better result and will update this review when I hear back. At this point I would DEFINITELY never return there are plenty of other nice locations in the area.

Well thought out room with full kitchen. Loved that the humongous TV swiveled from small living room seating area around to the bed area. Had great WiFi whereas friends across the road at the Hilton had to go down to their car to make a phone call. Remy at the front desk was not only lovely to look at but had an accommodating demeanor. She was able to meet our requests and we could check in 3 hours early as the room was available and we were checking in on a Monday for two nights. Only complaint is the sound of any door closing down the long hallways but that didn't start until right at 8 a.m. in the morning. Doors are heavy and they slam shut. There are 3 different elevator stations so be sure you use the one closest to your room and where you park. Also be aware small number of drawers for two people but bathroom had plenty for our needs. Only took Coffee to go when we left as Breakfast hadn't opened yet and we were 25 mins. early so cannot comment on the food. They did have a large bowl with apples and small water bottles at the front desk which was a nice touch.