Gastnutzer
7. Dezember 2024
Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary)... Also, if we had any allergies. Great. After arrival, no mention of anniversary again!? - why ask then? Check in great. Place is beautiful. Facade of castle fromoutside a little tired, After checking into room, noticed a fly and insect infestation in bathroom. Informed management They took pictures. Nothing done or followed up. Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!). Returned to room in evening, TV not working. To their credit manager brought another TV - however it's 10.30pm now. Still nothing done about insects (it won't let me upload videos, only pics which doesn't show the infestation properly). We're from Scotland, so understand flys and midges can be a nuisance, this was an infestation though! Breakfast 10/10, again top notch service. Credit to theirstaff. Went for a walk around grounds. Lovely. On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+ For a romantic, overnight experience. To fork out almost £600, I was not impressed. l'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time. Informed hotel of our feedback on checkout survey. It's been a week, still not heard from them. Sadly, we won't be returning
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