Residence Inn Memphis Germantown

We stay exclusively at Residence Inns as we travel with a standard poodle, probably have stayed in around 50 different ones all over the country. This was was really good: if not new, well maintained, wonderful desk woman at check in and saw her next morning with big smile on her face. In a complex with several other Marriott brands with several restaurants nearby. A nice stay here.

I recently stayed at the Residence Inn Memphis Germantown and had a deeply troubling experience. During my stay, I misplaced my iPhone. Although it was found and handed over to the front desk, I was falsely informed that it had been returned to me. To my dismay, I later discovered that an employee had accessed my personal information, including financial details and photos, and had wiped the device, resetting all my important access information. This breach of privacy left me terrified that my personal records had been compromised. Despite multiple attempts to address the issue with the hotel management and Marriott’s customer service, no action was taken, and I received no compensation for the ordeal. This experience has severely undermined my trust in Marriott’s commitment to guest security and customer service. I urge future guests to exercise caution when considering a stay at this property.

Great hotel . best place to visit with family. Nice and polite staff at the reception..The rooms are very clean,the food in the restaurant is good for a 5* hotel. It is also close to the beach. In general it was very pleasant stay and definitely recommend this hotel.I felt like at home there and will come back again in future.

Very bad. Should not have the Marriott name. Arrived in the evening in the middle of a road trip with my family of four. Unfortunately, we unpacked all our stuff before realizing the room was in terrible shape. Broken furniture. Stained mattresses. Mildew on the bathroom mirror. A tub that doesn't drain. Furniture with marks and chunks taken out of it. Just overall grose and in serious need of renovation. We didn't ask to move because it was late, and we had to get the little ones to sleep. We came close to just leaving and losing out on the overpriced cost. The room was not worth anywhere near the $280 per night list price.

This room was $268 a night. I stayed in a 2bedroom 2 bath. I arrived at about 11pm with my small child and husband. The lady at check in was really nice and that’s where is stops. We got in elevator and it smelled of urine and then the elevator stalled and wouldn’t let you out the elevator right away. As we walked down hall, you could see the doors of thr rooms were filthy. Finally got to room and there were cracks in the ceiling area, windows nailed where you couldn’t open or close windows. One window was cracked and it was cold and you couldn’t close it. The furniture was stained and it looked like there was mold around bathroom mirror. The ceiling has a leak and someone tried to repair it but didn’t do a very good job. The carpet was rippling up, mix matched door knobs with improper locks. The mirror closet doors were off track… I contacted front desk and the girl was kind, but couldn’t do anything. I spoke with manager and she said check out is at 12. I had to uproute my family and try to find another hotel last minute to finish our trip. The manager never followed up and even after contacting Marriott, I never heard anything. I might not stay at another Marriott again. This place needs a lot of work completed.

Avoid this place if you can. I only stay at Marriotts and this is well below standard, particularly for the price. The lady at the front desk was quite nice but that's about the extent of it. First room, I had to have her walk back to with me because I heard talking (turns out someone had left the tv on). We walk in and a large bug scurried across the fridge. Then the door to the room wouldn't close. Had to switch rooms. Also...saw something very suspicious going on. Man in SUV dropped young woman/girl (very tight dress/very tall boots) off as I was checking in. She walked straight through the lobby to the elevator. Didn't think much about it. As I was switching rooms about 20 mins later, she walked past me stopping to tell the desk attendant she'd be using the restroom in the lobby. She was in there for a few minutes then left the hotel, getting picked up again. Pretty sure I know what is going on in this hotel, and it does NOT seem family friendly. The whole place is just, kind of well, gross. And, honestly, with what I suspect I saw the hotel being used for, it felt unsafe.