Serious mold problem on the first floor (tiled room we stayed in 2022) and 3rd floor (carpet May 2024). It’s in their walls, you can see it coming out of the electrical outlets, at the back of the cabinets and on the framed artwork. I was hoping the 3rd floor would be better because I figured the 1st floor was susceptible to flooding, but I think the 3rd floor room was worse. To top it off our smoke alarm was very obviously not operational because the battery compartment was open & empty, there was no weather stripping at the bottom of the door allowing light & probably bugs, into the room. There was a strong smell of cat urine in one corner of the room near the head of the bed. One morning my husband and I went for an early walk while our teenagers were asleep. Housekeeping opened the door regardless of our “do not disturb” sign. My daughter quickly jumped up and closed & bolted the door after telling them not to come in. The front desk girl was incredibly rude when we arrived and paid for our 8 night stay. Overall the room felt grimy, even the shampoo/conditioner bottles they have bolted to the shower wall had mold/mildew growing around them. Finally, they notified us the day before the outage that our building’s water would be shut off for repairs-unacceptable. We will not be staying at the Sunshine Suites again regardless of it’s location and access to the Westin.
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