MagTree Genting Highlands

Definitely this hotel is underated. The clean is ok. The hotel is located the top of mountain higher than first world. So much cloudy. So its make always wet over all area. I pay rm270 include with breakfast for 6 people is definitely good deal. All food above average. Definitely its worthy for us. Free kids playground. Free hot water swimming pool and complete accommodation. I will definitely will recommend for any1. Alot of lowest rating at google i think they put alot expectations. 14 jan 25 , Tuesday is my check in date non busy date. 100% Recommended

The hotel apartment has a great, spacious layout and a simple design, ideal for a three-bedroom stay. However, there were several issues that affected our experience. The bedding was problematic—the mattress was too small for the King Bed, making it unsuitable for two people, and the pillows were too soft and uncomfortable. The cleanliness of the unit also fell short of expectations. Additionally, accessing the hotel from the carpark was inconvenient, requiring two separate lifts and crossing a link bridge. To make matters worse, the hotel did not provide detailed check-in instructions, only sending a vague message to check in at the tower, which caused some confusion. While the space was nice, these areas need significant improvement.

It’s a new hotel and the service is great. Room is clean and comfortable. Easy to access to fitness centre and pool. They have pool for kids too.

When we first entered the room, the entire floor was super wet, so I asked the housekeeping to dry the floor. They dry it with a towel.. After that, when we tried to turn on the tv, it didn't work.. so my husband had to go to reception for feedback due to the phone in the room not working at all. After that, they gave us another room and we moved to the 2nd room. The process was fast. In this room, it was clean but I could smell the sewage smell the whole day and in the whole room..which made me uncomfortable. Luckily it was only a 1 night stay. There didn't provide bedroom slippers in our rooms too. The tile floor was icy cold.. The booking was confusing too between the apartments tower and the hotel in Wyndham. The location is good for those who drive a car, otherwise it is inconvenient to go to this place. It's about 10 mins drive from Sky world to this hotel location. Otherwise hotel also provide transportation services RM7 per pax per trip. There are PANAS express convenient shops, so you can get some food there as well if you are hungry in mid night. .

Very nice customer service and reception in the hotel. At first there was a booking ID confirmation issue when we check in the hotel, but the staff has solved it quickly and effectively. Nice work and highly recommended. Nice morning view from hotel room☺️

very nice hotel and the best breakfast ever. all family members very satisfied with the food and the room so nice.will repeat again