SureStay Plus Hotel by Best Western Gatlinburg

Right on the ***** so it’s close to everything. Staff was ok. Place was pretty crowded

I am not one to complain but I payed $230 for one night, I would expect for that price to have no issues. Unfortunately the carpets were very wet and the smoke detector was not installed, it was sitting on top of a cabinet.

酒店位於鬧中取靜的河邊，走路到市中心只需幾分鐘，省去逛街開車停車的麻煩。一進門發現馬桶和洗手枱不通𣈱，立即連絡前台，卻馬上送來工具讓我們自己處理😓在堅持換房或離開酒店後才再給了另一間房住下。如果沒有這個不愉快經驗，這是一個不錯的地方！早餐也很好吃！

房間很大，很乾凈，大堂有點小，出去旅遊住宿性價比高

Walking distance to the main shops although not right in the heart of it all. Pros and cons to this but definitely is nice to have some quiet in the evening! The building itself was a bit outdated but the rooms were nicely renovated. Room was clean and staff were friendly! Would stay again!

Room looked nice upon first glance. As we settled in we noticed multiple roaches, kept killing them and more would pop up. As the stay went on, it started to rain heavily. We heard a noise coming from the window to discover a leak. The water coming in soaked the floor and everything together ruined the stay

We really enjoyed our stay! If you like somewhere quiet and peaceful, this is the place for you! Located at the very end of the *****, it made it a little less convenient as far as walking as we walked all the way to the opposite end one night. I was aware of the location though and even though I feel like I’ve been repeatedly ran over from walking, it was very doable and was an enjoyable walk! Just something to keep in mind depending on your plans for your stay. The beds were comfy, the room was very spacious. Loved have a separate seating area for if we brought food back or if we wanted to sit on the couch to watch tv instead of the bed. We didn’t use the pool, but it is more on the smaller size, which if we did use it, it would’ve been fine. It was never crowded. The breakfast was yummy and had many different options from eggs and bacon, pancakes you made yourself, cereal, baked goods and other yummy stuff. There were bears two different evenings during our stay which for me was SO cool. I’ve only been to gatlinburg a handful of times, this being the first time as an adult and I had never seen bears before. So I got excited. Probably something to keep in mind when having small children, which is probably good to keep in mind anywhere you’re at in gatlinburg. Overall we had a very nice little getaway and that was mainly bc of our stay! I would definitely recommend this place!

Great location in a great town. Staff are top notch and rooms are clean. Even the bears came out to visit. The location is very quiet and the stream beside the hotel is calming and enjoyable. We will return. Gatlinburg is now a repeat destination for us.

Room was clean, staff were friendly, and convenient location! The seventh floor was quiet with a beautiful view!! Towels were soft and smelled fresh, fantastic water pressure and the water would get boiling hot if that’s the type of shower you desire. My fiancé and I will definitely be back!!