Comfort Suites Gatlinburg Downtown-Convention Center

Nice location

This was an unexpected surprise. The hotel was wonderful, clean and brand new. Yes, parking is tight but that's the only negative. In addition to being impeccably clean, our room was spacious, modern and had all the electronic hookups you'll ever need. The hotel staff were friendly and helpful, too. Highly recommend!

The customer service at the front desk was wonderful. The room was spacious and super clean. I loved having the separate bedroom. My husband could watch tv in the living area and not disturb me when I wanted to see sleep. We will stay here again. The construction out front was a pain trying to get up and down the driveway but that is temporary.

$$ DO NOT BOOK BEFORE READING THIS $$ THIS IS AN ONGOING PROBLEM THAT I WILL UPDATE WHILE DEVELOPING Since checking in there is no internet in my room. You know the level of care a hotel have for its guest by how it act when there is a problem. Owning and solving it. Choice Hotels manage many hotels and also Comfort Suites Gatlinburg, and they do not own the problems their guests have. Their problems become the guest problem to follow up and solve. Instead of having your mind on relaxing and enjoying your stay you own a problem of the hotel infrastructure. Don’t know how is it for you, but for me and because of my line of work, one of the features I look at hotels when vacationing is access to wifi at the room. I need that to stay connected for work, unfortunately. Choice Hotels (Comfort Suites Gatlinburg) advertise that they have “high speed internet”, but no internet in my room. I spoke 3 times with the third party company that runs it for the hotel after checking in. Yes, you read it right, instead of owning the problem, the hotel has a sign telling me to call a third party company that run this stuff for them. Their problem became my problem. My first call to them was 20 min after checking in. At the 2nd call that they would have to escalate the problem. After calling the front desk again at the night of my 2nd day here, still without internet, after having spoken 3 times with their service provider, the hotel sent a staff member to my room. One of the times I’ve spoken with their internet service provider, I was told that it could be the router (at each time they said something different), so the hotel staff came to see it, but we found out that there was no router at the room. The staff member (who was learning about the situation at that moment) was very attentive, he had a posture of someone trying to solve a problem instead of giving excuses. He called the service provider, explaining what was happening and pushing for a solution, the feedback he got was that the service provider would have to escalate the problem AGAIN. Can you believe that?? The escalation of the escalation. The service provider representative said he could see that there was an escalation registered after my 2nd call to them to solve the issue but also that nothing had being done about it. The guy sent by the hotel to my room was clearly uncomfortable with the situation of the service provider escalating an already escalated problem, but could do nothing, as there was a third party service provider involved. He was asking for a time for the answer about the escalation of the escalation but only got evasive answers in return. He was frustrated. The reason they are escalating my situation again is because no one at this third party service provider is following up to have it solved. It is really unfortunate because the hotel staff is great, really nice people, from breakfast to the staff that came to see the problem today, but if Choice Hotel, who I lea

We stayed here in April. This was a wonderful hotel with a great staff and new/clean rooms! We had a few extra requests and everyone was very welcoming and accommodating! The location was convenient as well. We would definitely stay here again!