Homewood Suites by Hilton Galveston

I’ve stayed here before and enjoyed the hotel. My room was a two double beds with a fold out couch, full kitchen. It’s a huge room. When we checked in today. The beds were made and the bathroom looked clean, all the furniture had sand on it, under the TV, they had drawn a face in the sand. The night stand had trash on it and the floor had Walmart clothing tags all over. The freezer had food droppings all around and the mirrors were all smudged from little hands. Lucky housekeeping was still available and came up to clean right away. The housekeeper said they were short staffed and they each had 25 room to clean today. She cleaned most of the room, we thanked her and went about our evening. Also the front desk person was nice about the situation. It’s just a shame that the Hilton branded hotels are not kept tidy. I will not stay here again….just due to the hassle factor.

I got SCABIES from their bed here. Stay away from this location. I stayed here for two nights on August 18 so it's been about 2.5 weeks. After the second night, I had red bumps and blisters appear on my legs. At first I assumed bed bugs but couldn't find any in the mattress (I couldn't even find a way to take off the mattress cover), so I thought maybe I just had an allergic reaction to the sunscreen I using. Fast forward to today - I was just diagnosed with SCABIES that I likely got from this hotel. My dr told me that the mites can be killed by washing bedding in hot water, so I guess they're not doing a good job of cleaning the beds. I am really just disgusted because this would not have happened if they could clean their bedding properly. So now I'm out $100 after seeing a specialist and I am covered in blisters. I am going to call corporate to ask them to cover my drs bills and have to deal with that headache. Just stay away from here.

I was afraid of staying at this hotel given the couple of negative reviews but I booked it anyway because it’s so close to the beach and the part of town that I love. When I got there I realized that some people just plain out lie. The place was immaculately clean!!! The beds smelled clean and everything was in working order. The view from my room was amazing and every aspect of this hotel was on point. The staff was amazingly accommodating. When I called downstairs for more toiletries (I use a lot of shampoo) they were kind enough to bring me more and from then on they asked me every day if I needed anything else before I went up to my room. Amazing!!! The manager is a doll, she gages us information of the places to visit the restaurants where we could eat and the tours that we could take to maximize our budget and enjoy our stay in the great state of Texas. I’m definitely hooking this hotel again. In the end it’s all about attitude. They all have the right attitude and that made it for me.

Manager was amazing!! She was so helpful during our company work trip! Convenience, helpful and understanding especially when we didn't rent out the conference room and started working in the lobby. She offered privacy and space for us..

Great stay I recently stayed at the Homewood Suites in Kingwood, Texas, and it was a delightful experience. The serene wooded surroundings provided a peaceful ambiance. Thank you for the stay I will be stayinghere more often. The rooms were clean

The hotel staff were very nice to us and provided everything we needed for our business trip. Definitely recommend this hotel & it close to the Seawall as well so you can go a walking to the beach. Hotel was clean too and have a lot of amenities to use.

This hotel is perfect for a business or family trip! I came for work and we were able to use one of their their conference rooms. The room was perfect for us. Very comfortable chairs, perfect temperature. The hotel employees are very polite and professional. I will definitely come back!!!!

We visit Galveston frequently. Since we are Hilton Diamond members, we decided to try this Hilton property. Our first impression with check in was not good. I made this reservation two months before in January for a first floor room and was told none were available. Since none were available , I used the online check in for honor members to pick my room on the second floor close to the elevator because my husband has mobility issues. The front desk told me, I could not have that room with no explanation. The check in clerk, Rebel. was not helpful at all. She did not give us our water or treats for being an honor member. After our check in, we did like our studio room. It was very clean. We had an ocean view room which is not worth the money. The ocean view is too far away to pay the extra money. The breakfast is very nice with many options. We would probably stay at this hotel again. Hopefully, they will have a better trained check in person.

The hotel is nice, clean, good breakfast. Rooms are spacious and very nice. Location is great close to the shore and 20 minutes walk to the strand. All staff were very nice and helpful but the guy that checked us in. Other than that we enjoyed our stay in this hotel