Home2 Suites by Hilton Gainesville Medical Center

THIS HOTEL SHOULD HAVE BEEN SHUT DOWN BY CITY AND HEALTH OFFICIALS FOR FILTHY DIRTY UNSANITARY CONDITIONS. Reception carpet is dirty, Lobby entrance crowded with Luggage carts. All furnishings in first floor customer area such a chairs, sofas, tables etc are filthy and stained everywhere you look. NO AC ON HALLWAYS You will sweat your walks outside your room. POOR AC IN ROOM My room had poor AC, went on and off. Shower was dirty on corners and had mold and unfinished ceiling surface paint. FILTHY UNSANITARY BEDDING Sofa Bed sheets had not been replaced for long time since it’s lat use as could see for all the stains and food leftovers. Sheets were stained, had food, coins, ear wax cotton sticks, Very nasty stuff! Carpet was not sanitized. SHOWER IS DIRTY STAINED & HAS UNFINISHED SURFACES Shower corners where full of scum, ceiling had mold like stains, unfinished repairs showing of ceiling. EXTERIOR LANDSCAPING HAS BEEN ABANDONED The only bright side of this filthy hotel are the employees who try their best with a horrible corporate structure

Great Hotel- quiet and relaxing slightly away from the commotion of the campus, but easy walking distance from the hospital. Rooms clean and quiet, work out room had everything I needed, breakfast simple but more than adequate with selections changing each day. I enjoyed doing some of my computer work in the lobby. Carlos facilitated a much appreciated late check out for me. The pool looked great and it was warm, but unfortunately I was here on business and never had the opportunity to use it.

I enjoyed a solid three-night stay at this hotel. I’m a light sleeper, so it was key for me to have a room on the east side, so I wasn’t facing HWY 441. I couldn’t accomplish that room selection online. To my relief, Aaron and Aylissa at the front desk helped me out. My 5th floor room was quiet, and everything was in working order. I enjoy having the full-size refrigerator, couch and workspace. I didn’t make much use of the free breakfast. It has hot and cold food to get your day started. There was a loud party poolside one night, but it quieted down by bedtime. The hotel is under renovation, so the laundry & exercise room are not available. There are quite a few construction trailers in the parking lot. Parking spots can be sparse in the evening. The bath towels are little frayed around the edges. Mine at home are the same way. There was no special perc for being a HHonors Diamond member. I enjoyed my stay and would stay here again. The hotel is convenient to UF Campus, Vet School, UF Health & Paynes Prairie State Park.

Our family just finished a four week trip covering Kentucky, the Carolinas, Tennessee, Georgia, and Florida. We stayed in a number of Home2Suites and were completely satisfied with every one except this. We phoned several times to ensure the room would be feather free (allergies). We checked in after 5pm, so there was no excuse for the room not having been fully attended. Of course, there was a feather pillow, but that only showed a lack of diligence. What was worse was the complete inattention to normal Home2Suites services. We looked for dishes; nothing, until we called the desk and were told to check the dishwasher. There were a couple of plates and bowls, and two glasses - all wet. No way of knowing if they'd been rinsed and left in the dishwasher for later washing (the appliance wasn't warm though, so we assume it hadn't been used). No utensils. None. Not a single one. Went down to the desk and was told all they had were some plastic forks because the manager had ordered more silverware but it hadn't arrived yet. There were no knives. There were no spoons. The attitude of the front desk staff when we checked in, with the exception of one younger woman, was dismissive and condescending. A poor couple checking in ahead of us had called twice to specify one room, two beds. The system had it down as two rooms, and no one at the hotel had looked at the reservation when taking their call. Yes, you guessed it - the hotel insisted on charging them for two rooms. The next morning staff were even worse, again with the exception of one young man. The new manager was again dismissive and condescending. No point in asking why breakfast had been cleared early, or if we could grab something to take in the car (it closed at nine, we were there about 8 minutes before). What we could see of the breakfast being cleared was a pretty sad affair anyway; we got something on the road. The hotel is older, which would be fine if it didn't also feel slightly filthy around the edges. The outside isn't kept up, and most of the furniture looks like it hasn't been cleaned in years. The elevators should be ADA-compliant, with a ring or buzzer each time a new floor is reached. In one elevator, the buzzer wasn't working at all. In the other, the tone was so loud and breaking up so badly that we thought it was the alarm going off at first. In looking at other Trpadvisor reviews of this hotel, I notice the GM responds to negative reviews with an apology. That doesn't help when nothing changes. If this had been our first Home2Suites, we'd never stay in another. This hotel shouldn't be part of the Hilton chain. It's a disgrace.

- suuuuuper fabulous front desk staff (a young UF student welcomed me at check-in) - room was clean and had everything I needed (except there was only one small spoon — I definitely could have used more) - room had recycling bins, yay! - excellent shower pressure and temperature, but the shower cubicle was small - very comfortable bed - super quiet throughout the hotel and I slept like a baby! - good location (5 mins from UF) with plenty of fast food options within walking distance (unfortunately not much more than that) Note that there is construction currently being conducted right throughout the second floor, so if you’re looking for a quiet sleep-in or trying to work during the day, it can be a little challenging with all the bang bang banging going on. Otherwise, a wonderful stay!

Location is OK. And that’s it. We stayed in room 217 and it smelled funky (may have something to do with this being a pet-friendly hotel). The mattress on one of the beds was sagging way beyond what one would consider acceptable — even at a hotel brand catering to the masses. The water is digustingly soft and makes it impossible to wash your hands or shower without that annoying soapy feeling that never washes away. But cleanliness is what REALLY leaves much to be desired. The bathroom corners were all nasty and pretty disgusting. We checked out a day earlier than planned and won’t return. P.S. zero recognition of my Hilton Hhonors Gold status.

I gave this hotel two opportunities to resolve this issue before writing a public review (in person and through corporate), but there was no response from the manager. I gave her the benefit of the doubt in case she was having an off night from a long shift. I had to follow up on my request for a refund by calling Hilton a second time and they gave me 15K points but no refund or response, so I am sharing it now. If this had been addressed properly, then I would have considered my experience to just be unfortunate, but handled by management with a refund. It was not. My expectations are normal as I travel internationally and am a former travel writer. I also secret shop in the hospitality industry and know what to expect within reason. I stayed at this hotel in room 305 for one very basic reason only and that was to get a good night's rest before very early medical testing at Shands the next morning as I live out of town. Upon arrival I discovered the light fixture next to my bed was burned out. I let that go because my main goal was to sleep. I am on medications that make me very hot when I sleep, so a cool room was imperative. I also needed the fan blowing for white noise. I discovered that when I turned off the lights and there was no movement, the AC and fan also shut off. After about twenty minutes with no AC or fan, the room temp began to get uncomfortable, so I got up and saw there was a motion sensor on the thermostat. When the lights were turned on and I waved my hand in front of the sensor, the AC and fan started up again. I went back to bed, and within 10 minutes, it stopped again. I tried turning down the thermostat and anything I could think. I decided to call the front desk and found my telephone in the room had no dial tone and did not work. I finally decided to call the front desk on my cell. I spoke to a gentleman who said he thought there was a button on the thermostat to fix that. He sent up Bianca whose first words to me were irritated, "He sent me up here for this?" That was pretty surprising since AC is a pretty valid need. I explained that I had to get up at five am for medical tests and could not sleep in a room without AC. Bianca replied somewhat coldly that she was tired too because she had to work a double shift. It was a dismissive response to a paying customer when she is the hotel manager (I found out later on check out). She never said anything I would have expected like, "I am so sorry this is happening." I could not imagine a hotel that would design the AC to turn off when you shut off the lights and said to her there had to be a way to override it when a guest checks into a room. She told me that she "was not responsible for the way the hotel was built and designed" and had never heard of this problem since she had been there for the last two months. When she did not say anything in response to the other issues like the phone or light not working (Like, we can get you a new phone), I repeated

The door for the bathroom is a pocket door and is very hard to open and close and even harder for anyone with no grip strength. Need a handle of some kind to be able to grab easier. The room is very spacious and the hotel in general is clean and kept up with. Staff is friendly and helpful. I do have to say the cable sucks! No guide it takes 10 secs to load next channels and it keeps cutting in and out randomly.

The room on the fifth floor facing the front window was filthy. The pillows old and flat. When I asked the maid for new pillows she said she didn't speak English. I was bitten by bed bugs and had an allergic reaction, luckily we were going to the hospital that day. The room was changed for the second night but the bedbugs had already latched on to us in the new room on the fourth floor. We got home after six hours n the road and found that the bedbugs hitched a ride on our luggage and had infested our home. Of course, the manager, had never heard this before, it was news to him.