Best Western Gateway Grand

Let me get the negative out of the way; my room is clean however, towels are dingy, and they need to do better by replacing and furniture or torn curtains. I really like the staff, they have been very kind and friendly every time I have stayed there. The location is perfect to me, not a lot of traffic noise. Oh, and the omelets make my morning!!

像度假酒店，環境優美，停車場寬敞。距離市中心車程15-20分鐘。周邊沒啥配套，需有車才能活動。 房間比較寬敞，衞生間相對比較侷促。 早餐比較豐富，有專人（倆美女）做各式煎蛋，像是看錶演很有趣。

有免費早餐，品種豐富。環境很好，服務很好。但是酒店房間裏有點冷。

Very disappoint go to check in at 3:30 and note that can not check in until the game commences at 7:45 pm. I paid full price and University of Kentucky team got an extra 5 hours of room time. Didn't not get chance to bathe -rest and prepare before game. The staff Ebony seemed quite perturbed we questioned this policy. DON'T STAY HER ON GAME DAY!

This hotel had just been very busy hosting an sec football team (Kentucky Wildcats for a busy homecoming weekend. Our reception for our daughter was the very next day but the transition was seamless from our consumer point of view. I am sure it wasn't for them. Best Western event coordinators such as Vanessa, Liz, Tisha and Forest were truly a delight to work with in the planning stage but even better in the implementation phase. Liz especially saw to it that all subevents were properly performed. I honestly could not be happier with my daughter's reception which was no small feat in planning and coordination. This was first class all the way! Also, first class was Arianna and the front desk team in the lobby. I feel negligent here because I cannot remember all the names of these very helpful folks, but they were just wonderful! I think this establishment is an excellent choice for any group event and you will find a professional and supportive staff for any type of event, I am sure!

Room #201 the A/C wasn’t working moved to #220✅. Hotel has 1-Elevator in our opinion it should have 2- for an amount of rooms. The lobby is very nice. Unlike the room & bathroom, the hotel needs to upgrade. Free Breakfast Omlet station ✅Gator restaurant ✅ food & staff.

DO NOT STAY HERE FOR ANY UF Sporting Event. They will take your reservation and your money but not allow you to check in until after the game commences. They have a small blurb about this on the webpage. This does not come up when you reserve your room. You will get to the hotel thinking you can check in at 4pm and you can’t. The rooms are not cleaned until the team checks out so there is no room for you. In our case, we drove 3 hours to check in and change and get to the pre-game festivities. Only to find out we couldn’t check in – no place to change and get ready for the game until after the game started. They posted signs on the front desk – many people were upset. They didn’t seem to even care. MISMANAGED BADLY! Profit over Customer Satisfaction. Lost a customer for life.

Our family will never stay at a Best Western hotel again or recommend the brand to anyone after the experience at this location. We reserved the room one month in advance, only to arrive at 3pm and be told that during NCAA home football games you cannot check-in until after the game starts. Well, the game did not start until 8pm. The reason for our trip was the game, which meant we would not have the luxury of waiting until after the game started to check-in. The front desk was rude and showed ZERO empathy for our concerns. They straight up did not care that we were paying for a service we were not getting. Once we checked in at MIDNIGHT, after the game, the room was disgusting! Easily a dozen plus random hairs in the sheets, a baby bottle sticking out from under the bed, dirt, crumbs, and other signs the carpets were obviously not vacuumed, hairs throughout the bathroom, no hot water, and once again, the front desk did not care when we called to tell them the disgusting disarray of the room. Best Western lost a customer and should be concerned they allow management at this location drag their reputation through the mud.

We stayed at Best Western Hotel in Gainesville, FL for a medical appointment. The staff are very polite especially the company drivers -Mike and Brian. This is our 3rd time staying at this hotel and everytime is always a great experience. The price is excellent, fresh food and lots of choices, clean rooms and beautiful pool area. You will not regret staying at this hotel.