AC Hotel Gainesville Downtown

House keeping was poor and the food (breakfast) was boring (same menu every day). Had to remind them every day to do basic cleaning. They never made any attempt to improve on the food even after complaining about the same. Though their rooms are quite spacious, they need to work on their services.

Very disappointed we went to tour University of Florida. The hotel was conveniently located, and moderately priced. So we were excited. However the experience was horrible, both our stay and the way we were treated by the manager. The room had no air conditioning during a heatwave, it was in the high nineties and the had no other rooms we complained and they provided a fan. It was difficult trying to get any rest. We complained to the manager Matt the following morning and he apologized and offered to comp the room to make up for the poor conditions, however because we used points he needed to determine how he could resolve the issue. Since then I have called a half a dozen times. Matt the manager won't take or return my calls. So much for hospitality in the hospitality industry. Mechanical issues happen I can forgive that, but the lack of professionalism and customer service is unacceptable.

For most staying in Gainsville, it is because you are visiting a student attending UF. We have been doing this for several years, but this was the first time we had an opportunity to stay at the AC. It is one of the most expensive options, however we decided to treat ourselves this time. We had excellent interactions with the Valet staff and the lobby is beautiful and the location can't be beat. However, we encountered an extremely rude front desk person, she said her name was Sam, who needs some serious training in hospitality. We had to converse with her a few times during our check-in and found her to be one of the unfriendliest Marriott employees we have had the displeasure of interacting with. Additionally, there are several housekeeping issues, and it is not what you would expect from a $300+ a night hotel. A bright spot was James in the breakfast area. He was very pleasant and friendly and an excellent addition to the AC. I hope upper management sees this review and takes a look at who they have as the face of their hotel checking in their guests. Friendliness and positive customer service goes a long way!

Came to Gainesville to visit my nephew in college Hotel was very nice service was great from valet to front desk to even dealing with housekeepers we loved the food in town and will most likely return to this hotel when visiting him again thank you!!

I recently stayed at this hotel and had a great experience! From the moment I arrived the service was welcoming and attentive. The rooms were very spacious and clean. One of the highlights from my stay was the exceptional valet service. They were prompt, courteous, and always had my car ready.

I came up to Gainesville to visit family and received a recommendation to stay at the AC Hotel it was very nice I didn’t realize I would have to use valet because parking was extremely expensive but the valets were very kind we were in and out constantly and they didn’t bat an eye the lady’s at the front desk were also very kind.

The Hotel valet was amazing!! I’m leaving this review specifically because they asked me too but I’m happy to do so, they greeted me enthusiastically took my bags offered waters and recommended good places In town to eat. the hotel staff was also very friendly, they had a beautiful rooftop pool although I didn’t get to it because the weather was so bad but I will definitely be returning!!

hotel could definitely use some better parking options but valet was great. staff was extremely friendly and welcoming the rooms were very nice and the bar looked amazing, although i didn’t get to sit down and enjoy a drink this time i look forward to it when i return.

Stayed at the AC in Gainesville recently for a work trip. Everyone was so kind from the valet staff to check in and housekeeping. I will be sure to stay here again if given the opportunity for work or personal visits. Thank you for a good experience.