Comfort Suites Gadsden Attalla

The one thing that turns me off more than anything else at a hotel is hairs on the sheets when covers are turned down. We stayed at this Comfort Suites in September and upon examining the bed, there were several hairs on the bottom sheet. I told the manager and we were moved to another room where the sheets looked clean. We stayed there again on 12/11/23 to use rewards points that were going to disappear, and had the same experience. I found several hairs on the first room's bed and told the lady at the front desk. She moved me to another room and wouldn't you know, when I turned back the covers, there were several hairs on that sheet. Again, I told the lady at the desk, and she offered to bring new bed clothes and make the bed herself, which she did. I ended up helping her, to make the process go quicker. She was very kind and very apologetic, but still, guests shouldn't have to help make the bed, just to ensure the sheets are clean. In each case, my only assumption was that the beds were made without changing the sheets that the previous customers slept on. With Covid, flu, RSV, etc. going around, the last thing I want to do is sleep on sheets that some stranger slept on just the night before me. In each case, it wasn't just a single hair, but rather several hairs on each bed.

I am normally ok with a little thing overlooked like the corner of the nightstand having to be wiped because a cup had spilled a little and left a little bit of residue. Or like the entrance light to room going out which I reported and asked them to change the next day. But we woke up this morning pulled back covers and found two brownish smears on the foot of one side of the bed on bottom sheet. No one had bled and there was nothing put there before we went to sleep. I could guess a lot of other things but all totally unacceptable and disgusting. For that reason what I would normally give a high rating to for friendly and otherwise reasonably clean property the lowest score I could. I hope this was a one time thing and is remedied.

Was skeptical after reading reviews but no need to be. Room was clean. Front desk employee very courteous. Breakfast was good with many selections. Will stay here in the future. My only suggestion would be more outlets in parking lot for charging boat battery because there were only 2 available.

We booked here b/c it was a great stopping point for our last trek of our trip. Room looked decent enough at first, but upon using the bathroom, saw mold and mildew on the ceiling and wall in the bathroom. The hand towel to dry your hands looked like it had been used as it was just shoved over the holder. You get 4 tiny pillows on the bed of a two double bed room (we asked for a single queen, but got two doubles instead). The Ice machine was all the way down the length of the hotel hall from our room! There isn't even an ice machine at the lobby where breakfast is supposed to be. I can already see there isn't much of a "breakfast" since it's just oranges around plus a coffee area. I won't know for certain until the a.m. Let's just say, I'd only stay here again if I had to. Holiday Inn Express is next door...it probably cost more, but I bet it's better. The good news is it's right next door to a Cracker Barrell (walking distance). The guy at the lobby doing all the work was very nice, and seemed really stressed b/c he was trying to do it all. Seems another place effected by lack of staff.

So I am a Diamond Choice member and checked in while running service calls in the area. Guess I should have paid the $30 more for a neighboring property. Just went in the bathroom of my room and there is NO SHOWER curtain. Called front desk on room phone and my cell phone and NO ONE answers. Guess they can clean up the water after I check out…. Will stay at one of the neighboring properties next time I am in the area.

We’ve stayed at this hotel a few times, before moving to East Tennessee. We will not be staying here again. Our ground floor room was NOT cleaned. There was sticky food on the counter by the microwave. There were food crumbs and hair on the bathroom floor. The bath was dimly lit and it’s pretty beat up looking in there. Mattresses have seen better days. Carpets were very dirty. I understand that most hotels are understaffed but there is no excuse for dirty rooms! We skipped whatever breakfast was offered and went to Jacks on our way out. We are platinum Choice Hotel members. This hotel is a BAD CHOICE!

I really wanted to leave a good review as I read so many negative ones. I can’t in good conscience do that. We travel with our dog and stay in many pet rooms. This one was disgusting!!! The smell about knocked you over in this room. We have never had this problem before. A previous dog had chewed the remote in half. Instead of removing it, it was left in the room not working of course . Asked for a replacement remote (as I didn’t want to be charged for the damaged one) and was given one but it didn’t work either . One positive: night manager tried to fix it but couldn’t. He was new and didn’t know how. Light bulb out in ceiling light in room. Back door by the stairs was never locked and anyone could walk in. Was suppose to stay 2 days but between the safety factor with the back door and the room smell decided to check out after one night. Bathroom floor was dirty and sticky. No refund for second night but we just couldn’t stay in that room.