I had an excellent experience at Swissotel and would like to commend the staff for their outstanding service. Checking in late at night, 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 went above and beyond, insisting on carrying our luggage and escorting us to our room. The responsiveness via WeChat at all hours was impressive. Any issues we raised, with these 5 staffs that we encountered were promptly addressed, and resolutions were provided without delay. The breakfast offerings were comprehensive, featuring both Western and Chinese cuisine; however, it would be helpful to have forks, spoons, and water readily available. Despite the demagnetization issue with the key card, the staff, especially 刘基扬 and 王国琪, responded instantly to our messages and ensured a swift resolution. Overall, our stay was marked by exceptional service, and I want to extend special thanks to 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 for their commendable efforts.
在瑞士鲁能酒店的入住体验非常好，工作人员的服务很称职。在深夜与外国护照办理入住手续时，刘基扬、王国琪、刘畅、金学哲和段冰宇非常友善，并坚持帮我们搬运行李并护送我们到房间。我们没有国内手机号，他们还主动加了微信以保持更容易的沟通。高效响应令人印象深刻。我们提出的任何问题，都得到了及时回复与解决。包括在大半夜，有多需要的刘基扬和王国琪也及时送到我们房间里，其他三位也很及时的替我们我们与相关人士联系。
酒店早餐选择丰富，中西式都有，如果能提供叉子、勺子和水的话会更完美。尽管房卡经常问题，但我遇到的那些工作人员，都能确保问题迅速解决。总的来说，体验到了瑞士鲁能出色的服务，得特别感谢刘基扬、王国琪、刘畅、金学哲和段冰宇。让我对这个酒店和中国人的印象十分好。
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