Gastnutzer
5. Januar 2025
Upon arrival at 2:35 pm, in cold English the recpetionist said I should know the check in time should be 3 pm. Not even bother to photocopy the passport as a standard reception procedure, he simply asked, for several times, when will I return to the hotel as we cannot check in earlier than 3 pm. The manner and attitude was without any slightest sign of compassion that an elderly couple fo 70, just landed in Fukuoka and took a taxi direct to the hotel, was shut down on the face that according to the hotel rules, early check in for 25 minutes will not be entertained. This was the worst reception exeprience I had in Japan for the past 50 odd years sicne I visited Japan (over 50 times). Sincerely I would advise tourists to watch out for such strict regulation that the hotel would impose on the customers. It is not customer or service-oriented, but a rule-driven company who would not treat customers as guests. Think thrice before you want to book a room there. I walked around and there are many other comparative hotels that you may consider.
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