Ona Hacienda del Alamo Apartments

Schreckliches Essen im Hotel. Im Clubhaus gibt es jetzt nur noch Getränke. Die Personalausstattung ist unzureichend. Fabelhafte Infrastruktur, die durch schlechtes Management im Stich gelassen wurde. Dieser Ort hat alles, was La Manga zu bieten hat, aber ohne den Service und die Investitionen. Wir kamen als fünfköpfige Familie zum Mittagessen und für Getränke. Es gibt nur Essen zum Mitnehmen und das war größtenteils ungenießbar. Im Clubhaus gab es früher großartiges Essen. Wir würden den ganzen Sommer über gerne an den meisten Tagen hier essen, aber es ist eigentlich zu schrecklich, um darüber nachzudenken. Es muss etwas getan werden, und zwar schnell.

Stayed for 1 week while looking for property the hotel is out in the country side so you definitely need a car Depends on which way the wind blows there is a terrible smell of what I think are pigs more so in the mornings. Our room was lovely but had no tea/coffee making facilities which let the room down, the cleanliness of the room was good but constantly found the cleaners hair on the floor we found the bed super comfy & resort was quite great pool area. We stayed half board breakfast was very European with lots of selection of cold meats & fruit they tried to do a English breakfast but European bacon just doesn’t cut it, Dinner during the weekend was buffet which was ok but come Monday to Thursday it was a fiasco. You were made to sit in the conservatory & given a 3 course menu of which there was 2 choices fish or another dish the choice was very poor. The chef kept forgetting to put the soup ladle out at the buffet I had to keep asking, food wasn’t labelled up as for food allergies which is a big no no. Although the resort did have it’s fault we would stay again & all the staff where amazing

Came late September. The hotel is nice enough, clean and pool is lovely. There was a bit of a smell from farms in the vicinity at times. We had half board; breakfast was a buffet and good selection of fresh and cooked foods. Dinner was a set menu as it was off season. Generally the food was good, if salty! It was very quiet however. Definitely need a car. There's lots to visit within a 45 minute drive.

Our stay was very disappointing because - 1. Due to low occupancy there is absolutely nothing open inside the hotel, ie. The bar is closed, the restaurant is closed, the gym is closed, the pool is closed and has been emptied and is being used for storage. 2. We were advised by reception that the bar in the Golf Clubhouse next door would be open until 11pm however when we arrived at 10.30pm we were told it was already closed. 3. We had booked a “superior” room but later discovered that these were the standard rooms. We were initially given room 1103 and when we complained about the room we were then given 1112. Neither of the rooms were of a 4 star level. Both were very poorly designed with pillars inside the room, as soon as you enter, and very little daylight, with small windows in the corner overlooking weeds. 4. The general level of service was not 4 star. For example, the bedding had stains on it, there was a hole in the bath towel, there was no shower gel in the shower gel dispenser and although reception said this would be filled up straight away this never happened during our stay. I did complain direct to the manager but, after over a month, I am still waiting for a full response as he is currently “out of the hotel”. This is not acceptable for a 4 star hotel. In summary, I would not recommend this hotel.

Hotel staff need to go on a customer service course especially the middle aged man at reception Such an attitude ( not a good one ) Not enough staff in restaurant dirty tables not enough food for the amount of clients Rooms and outdoor area total shambles They have run a decent golf course and club house into the ground Course in a terrible state no watering on grass no buggies And judging by previous complaints answer is standard e mail Total crap Had been to hasienda a few years ago god how this gang ONA have totally destroyed a resort NOT EVEN IF YOU PAID ME WOULD I TOUCH A PROPERTY ASSOCIATED WITH ONA PS SHOULD READ ONO

We booked the plunge pool suite and it was absolutely perfect for an evening of winding down and relaxing. Front of house staff Lio and Javier were exceptionally good, tailoring our needs for the perfect stay. Lio is a wonderful addition to this beautiful resort and the management must recognise his commitment to customer service. Without a doubt quite possibly the best breakfast we have experienced in this area of Spain, the donut trolley was cute, cava delicious, bacon and eggs utterly delightful. It was a wonderful memorable stay. The pig farm close by is a little off putting but nonetheless we enjoyed the amenities throughout this beautiful resort. Ps. If you have opportunity then try and dine at Brutal restaurant, ( 10 mins away ) outstandingly good seafood and steak !!!!