Tru by Hilton Frisco Dallas

Actually I booked it due to Hilton name, but it is really not good enough, very small room and the bed it very loosely. The most hate is the Wi-Fi, never log in. I hope it will be improved.

always my first choice if I needed to stay in Texas, no matter in Katy nor Dallas, this will be my first choice .good breakfast too

Front desk staff is not friendly

nice location and clean

還行吧，水是免費的，小吃要收錢，都在酒店大堂裏。房間裏面沒啥設施，什麼都要自己帶着。不過也就是個便捷酒店而已，也沒啥好期望的。

房間乾淨，風格簡約

The Tru by Hilton has Great customer service. Asked if they could help you as soon as you walk in the door . The ladies were Very helpful and patient .Answered all questions and when did not know got assistance from another worker.Great experience Very nice clean rooms and lobby.Would visit again

Breakfast - Not ready for guests; lights not turned on. No hot water for tea, no coffee. When it was brought out, it wasn’t hot; had to heat in microwave. Cereal was empty. When kitchen staff filled the containers, the cereal went all over the counter, but they just walked away. No pancake mix. Fruit bowls were empty. Had to wait on eggs to be brought out. The staff were just hanging around, chit chatting and on their phones. Another morning, the desk attendant was practicing his guitar while folks were waiting on food. What the heck? People asked him where was the food. He actually got up and got eggs. I’ve never seen anything like it. Hotel was clean, room was nice; but the staff…. Room was cleaned but toilet paper rolls weren’t refilled.

It’s a given that I give Sally 5 stars. The customer service she provided me was the absolute BEST! I was having a rough day yesterday when I checking in. She made sure I was ok and took very good care of me and my family. You don’t find many caring people anymore in the hospitality industry. Tru hotel you’re very lucky to have an employee that provides top notch customer service!