Ecolodge l'Etoile d'Argens Officiel

We had a rat in our mobile home. The bungalow was not cleaned beforehand, and it was evident that it was a privately owned mobile home rented out by the campsite for some private owners. This meant that the decor and so on were personal, with pictures of the family that normally owned the mobile home. Additionally, they initially gave us a bungalow that was already rented out to someone else. It was very awkward to knock on “our new” mobile home and ask the people inside if they were also supposed to stay there. They were, so we had to go back to the reception and explain that there must have been a mistake. We were then given another mobile home. The following night, when we heard rustling from the kitchen, we discovered that there were rats in our mobile home. When we mentioned this to the reception, their first reaction was that since it was a nature site, it could happen, but they would send the man who could remove the rats to our mobile home. We said that we no longer wanted to stay in that mobile home as it was too disgusting to have rats in the kitchen. At first, we were told that there was nowhere else to stay, so they couldn’t help us. When we insisted on speaking with the manager, they suddenly managed to find another mobile home for us. The pool area is not suitable for children under 6-7 years old, as the only pool where they can touch the bottom is not warm. It is downright cold, so they don’t play there for long. The other pools are fine and just as they should be. When we arrived, we bought some food at the restaurant by the pool. The pizza was a frozen pizza, and the salad was also a ready-made salad directly from a factory. Nothing was made in the kitchen; everything was heated in something that resembles a microwave. Overall, Camping Sandaya L’Étoile d’Argens is far from a 5-star experience, not at all! It is more likely around 2-3 stars.

Horrible service, no water in the lodges for 2 days, no refund and no solutions. We could not use toilet, shower, cook... with little kida. The front desk advised us to call to customer service centee, which doew not work on the weekend:) a joke!

We stayed at ecolodge during the last days of August and the first of September, for just over a week. Looking back, disappointment prevails. When arriving at the accommodation, type KOSY, we found an outdated and filthy residence. No way cleaning had been done properly. Mold in the shower, dust, hairs in the sink and on the terrace. Yak. Have a look at the pictures I enclose. What I can’t visualize, however, is the smell. A damp, moldy odor welcomed us here. Disgusting. The general state of the residence was deeply concerning: the electronic door lock was taped together (I kid you not - see picture), drilled holes in the walls, lamps loose and not working, the shower door only closed and opened with brute force, and a window shade in one of the bedrooms unable to close - kids awake early morning. Finally, bed mattresses as comfortable as laying on a concrete floor. Hello, backpain, goodbye, night rest. This, a 5 star facility? No way. Impossible. I was promised a solution: or a change in residence, or - if this would be impossible - a financial compensation. Management would decide and inform me. When checking out, a week ago, management did not decide yet… and would inform me by e-mail. One week later, no response whatsoever received. I cannot recommend and we’ll never return.

Amazing place relaxation if you want or not , all the staff are so friendly and helpful. Next year we’ll be back. September better for us with being older and a dog however height of summer great for families.