Gastnutzer
6. August 2022
I was a long term guest for work purposes. I would have continued to be were it not for the permanent manager replacing the temporary manager of several months. On an extension of my stay by several months they crippled by credit card with a hold of several thousand dollars which took weeks to clear. An agreement for manual only payments was established. Payments were made and if more was required, when asked was provided. Then the manager lied saying that the corporate offices put in a new system and withdrawing nearly $6000, wiping out the credit card to devastating effect. A payment of $1000 was lost and I had to show my own credit card statements to prove that they had taken the $1000. Once done, the manager refused to recognize the payment until he confirmed his bank received the funds. So whoever got a free $1000 for several weeks (or permanently) was never brought to account. Corporate HQ says repeatedly that they are not involved nor will be involved in any billing issues. Legal has refused to provide contact information for initiating action against the chain. Hallways had smell of rotting stagnant mold ridden water, carpets had stains, vending machines were broken and out of order. Stay away at all costs. Unethical, immoral, lying, cheating, criminal presentations by managers. Staff would be requested to have bills made or messages forwarded to management and near always never happened. Packages delivered and desk staff would deny reception of package only to have another shift confirm the package had arrived. The list is long. Under current management this is a horrible place - stay away - stay away - stay away!
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