Extended Stay America Suites - Fort Worth - Southwest

The front desk staff were courteous. Housekeeping could be a little better. Floor in my room had not been vacuumed. But overall decent place to stay.

Pros - The staff was friendly and the location was great. It was located right by target and several food places. If the whole place got a really good deep clean, rooms halls elevator, I would stay again. The room was a great size. I had a desk, bed, kitchen table, and kitchenette. It was still spacious not cramped at all. Cons - It was not clean, walls looked like they had been patched several times, walls were dirty with drips and streaks, microwave was missing turn table and had food build up on door, oven had food build up, refrigerator was dirty door was stuck closed, no dishes or utensils, bathroom towels had hairs on them, bathtub had ***** hair on it, kitchen table and one wall had cigarette burns, bed linens looked clean but all I got was a sheet and the top "blanket" was just a different style sheet it was very thin I froze the first night asked for a blanket the next night waited almost an hour for it it was freshly washed and fleece but not very thick. The elevator and hallways were also dirty and smelled. Front desk area looked nice.

On a 3 month contract. When looking at this property, was told room would be cleaned and linen changed once a week - not happening. Room was dirty when moving in. Broken and missing lightbulbs, toilet seat barely on, no shower curtain and no towel rack. Missing knobs from stove, kitchen sink that drips, moldy caulk around bathtub, toilet runs on, unusable ironing pad and inside refrigerator door not clean. Website and in room advertising states full complimentary flatware, dishes, bowls, etc, available from front desk - not! Staff states haven’t had most of the kitchen supplies for years. Dripping sink been that way for years, I’m lucky to have 4 lamps (only 2 work). Cockroaches in the room. Staff states they don’t normally change linen and vacuum/sweep, clean counters because most tenants don’t want it.