Steve M
3. Oktober 2024
I am a 13-year platinum elite member at Marriott, and I haven’t experienced any issues that were not resolved to mutual satisfaction until now. I cannot recommend this hotel in good conscience, for multiple reasons. - Billing. Upon check-in for my three-night stay, I specifically asked if it were possible to redeem a free night certificate for one night of my stay and pay for the other two. The response was “sure, no problem”. All well and good…until checkout. The same individual who told me I could redeem the certificate now told me I could not. Escalating my concern to hotel management proved fruitless. I must also mention the rude, condescending way I was treated. I do not expect deference, only simple professionalism. That was very much NOT in evidence here. - Hot water—or should I say lack of it. Our first room had no hot water in the shower. The bathroom sink did have hot water. I tried all combinations of positioning the handle in the shower, both in temperature and flow positions. The water temperature did not change. I timed the water flow, thinking my room might be some distance from the heat source. After 10 minutes I determined there was going to be no hot water and called the front desk. I was told to “put the handle halfway to hot” and try again. I explained that I had already done that, and one would think I was speaking an unknown language. I tried again (for another 10 minutes) with no luck. A second call to the front desk brought the clerk to my room, where we went through a third attempt to get hot water to come out of the bathtub faucet. We were moved to a second room 40 minutes after my first call to the front desk. This should have been our first red flag. Hot water was a concern in THAT room as well. The bathtub faucet handle had to be in just the right position (a little over halfway to full hot) to get any hot water at all. Take it too far toward “H”, and the hot water goes away. The hot water took 6 minutes to arrive the first time, then 3 to 4 once we learned the proper technique. C’est la vie. - Loud HVAC. We noticed this in both rooms. The window units are quite old, but at least they are controlled from a wall-mounted thermostat. These are also motion-controlled, which means your room is hot when you first arrive. Cooling takes 5-10 minutes. The fan in both rooms was very loud, and the unit in the second room also made a hissing sound, as if refrigerant was escaping or there was some sort of air leak. We didn’t smell any refrigerant, but the noise was quite bothersome. Thank goodness for Anker SoundCore noise-blanking earbuds. - Inoperative Refrigerator. We didn’t try the mini fridge in the first room, as we were not in it long enough to fully unpack. The unit in the second room would barely cool from ambient temperature no matter what the dial was set to. The unit is in an enclosure, so I tried the cruise ship trick of propping the enclosure door open to increase airflow to the unit in hopes of better cooli
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