Gastnutzer
20. August 2024
Poor customer service. On the second day of a three night visit, I went to pick up my car from the hotel valet. After thirty minutes of standing at the valet stand I was informed that my car had been towed from the garage the night previously. After another two hours my car was picked up from the tow lot and returned to me. I was given the keys with no apology or explanation. The delay caused me to missed dinner with friends. I was never contacted by the hotel to apologize and unbelievably, to me, they still charged me $34.28 for parking upon checkout. They didn’t even offer to pay for the gas used to drive my car back to the hotel from pompano beach. Other than this extremely poor experience, this is a nice hotel. Relatively new, clean and well maintained. I have stayed here multiple times, although after this experience I will be looking at other properties in the area. There is a nice rooftop pool and several good restaurants in walking distance. The hotel does not really recognize status. As a Titanium Marriott Bonvoy member I have never been upgraded or even given water upon check in (water in room is $7 a bottle). Overall, I would recommend the hotel, but hope that the team there works on improving communication and service.
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