Wards Hotel & Restaurant

This has to have been the worst and dirtiest hotel I have ever stayed in. Rooms not cleaned, with no apologies. Beer lines in the bar not cleaned and staff selling cloudy beer. Staff untrained in all aspects of hotel hygiene. Managerial Father and Son operation with no idea of running a hotel.

I had my wedding here and I can honestly say that everyone and everything was amazing, they went above and beyond, the food was out of this world and catered for everyone's needs. Nothing was too much trouble. I have seen quite a few people put this hotel down but if your expecting a 5 star hotel then go stay in 1, this is a family run business, the building is old so yes some things do need abit of tlc but it is still an amazing place. Thank you so much

How bad can a place be? We booked for two nights and stayed for two minutes. When we booked we were advised that payment was on arrival but straight away after we booked, our credit card number was used to take full payment. No receipt was issued, we only knew because we saw the bank statement. On arrival the car park was scruffy, with rubbish piled in the corners. We advanced towards the main entrance through an archway so covered with climbing plant we had to tear some away so we didn’t trip over. At the front door were a dead plant in a rusty hanging basket and an elderly Christmas tree. The door, which was locked, had chipped paint and sections missing altogether. After rattling the door it was opened and we were shown into the bar area where a “colleague “ checked us in. We were given a key but no information at all about the hotel. We had to ask where our room was. On arriving upstairs through a dingy corridor we opened the door to the delights of our bedroom. A bed with scratches and carving on the base, blinds hanging at a jaunty angle and windows that did not fasten properly. We left but there was no one in the hotel even to take back our key. Do not believe the good reviews for this hotel. They are either sent by friends of the owner or by people who’s standards and expectations are extremely low

Dusty room & sheets had marks so we lay on duvet when we complained we were dismissed and they said the bedding is high quality but it had obviously not been changed yuk would not return to this establishment. Also the flooring was not clean as my white socks were very dirty! When we first entered the room we were pleased with what we saw but cleanliness is important to us.

Shocking hotel do not go, dirty rooms and the owners are so rude. Dusty everywhere and set of my allergies, management didnt want to know and didn’t offer to clean our room again so we just left and found a better hotel. Do not stay there, horrible place and people