First, I’d write we chose this location because we visited years ago and Everything about it was pleasant. Fast forward, we’ve come back and it hasn’t been so pleasant. Still love the location, but on the first night people were still screaming and shouting in the pool well after 12 am which we could clearly hear from our rooms as my family tried to get rest. I called and spoke to the gentlemen at the front after he said the pool closes at 10, it was 10:29 at that point… 11, 12… etc came and people we still out swimming and very inconsiderate. He said he would fix it and Did Not. Next morning, I reported after it after some other lady with reports of an untidy room with pictures. I explained-the excessive running and jumping it sounded like a WII soccer game upstairs in the room right above us. We were told the general manager would be in and we’d hear back from her and that the pool should have been cleared by 10 and that they know music was playing loudly and that it shouldn’t happen again. We are on night three, the upstairs people are still “just called front desk it’s 11:30 p.m.” jumping around and dropping things and running… my family can’t even go to bed. The first night due to the noise and the pool noise I didn’t get rest until after 3 a.m. I am not NOT pleased with the excessive, unnecessary noise we’ve endured this trip. Again usually this our favorite hotel and if we could have some peace in our room it still would be. I hate to stop coming due to this experience, but the lack of rest on a trip we chose to take “To Relax and Get Rest” is unbelievable. Maybe I’d try again but request a room no where near the pool and on the top floor so I won’t have people running and jumping wildly above us. Never had this happen at any hotel before. Hopefully it doesn’t happen here again, if we ever return.
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