Gastnutzer
31. Januar 2023
Had ADA compliant room. It was on the third floor, furthest from the elevator and the entrance. Once to the room, I discovered that the pass-way from bathroom area to sleeping area had a slight glitch. My wheelchair and arms was a tight fit due to a wardrobe immediately at the entrance to the sleeping area (see photos). The bed was extremely high for someone handicapped as I. When I inquired about a room with a lower mattress. Answer - they are all the same, every room. Also, no recliners were available. I asked about the availability of a roll-away bed, I was told that the Foley fire department did not allow them! That was news to my son, a Gulf Shores Firefighter. I understand about occupancy restrictions, but there was nowhere for me to be able to lie prone. I cannot get up from the floor. I could not get from a wheelchair to a mattress 29"+ from the floor (see photos). Spent the most uncomfortable 4 nights sleeping upright in a low back side chair. I am incapable of lifting my legs upon a supplied ottoman.Twice went for "EXPRESS Start™ Breakfast" to find an extremely limited (two items) fresh hot breakfast offered. I was unable to contact corporate about this, but I did receive a call from a manager apologizing somewhat and informing me that the issue was now presented to the owners. I guess it remains to be seen if the issue has been addressed properly.
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