Gastnutzer
31. Januar 2023
The morning we checked out, we left a note on our key card and gave it to the Gentleman at the front desk with our phone number asking the GM to call us. It has been 2 wks, and I have spoken with more than 4 team members, all promising a callback. We still have had no call or response to emails sent. Highlights of our Stay: - We booked our room months in advance for the CRIM Race. - Pre-check in online for a 3 pm check-in. - Arrived at 4 pm, waited 30 + min to be seen, updated about a staff shortage, and told our room would be ready in 1hr. - Returned at 5:30 pm, waited in line for 30+, and told it would be another hour. - Went to dinner and came back at 8:15 pm. - Waited 30+ min to be seen and was told our room was still not ready. The front counter was covered with room slips and keys for rooms ready. Pleaded to allow us to have one of the rooms ready & standing by. Finally given a room. - Immediately went to bed. At approx 10:45 pm, we were beyond startled & woken by a group of 4 people laughing & walking into our room. Jumped out of bed in fear & started screaming at them to get out. The front assigned them to our room. When I called the front desk, the woman said, "It is not my fault; the other girl didn't update her rooms; what do you want me to do about it." - We checked out and left at 5:45 am, beyond frustrated & disappointed by the lack of decency. We did not trust leaving our items in the room while gone. The lack of response or concern is beyond disappointing.
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