FredrickTerrance
31. August 2024
Looks like Hilton brand is going down!! We are visiting a Hilton property in Flagstaff, AZ. Our plan was to spend the Labor Day weekend in Flagstaff and I have been a loyal Hilton Diamond member for few years now. I booked a two double bed one bedroom. But this property gave me a super frustrating experience. Firstly, the phone in the bedroom is broken. The phone in the living area doesn’t work at all. For every question or ask to the front desk, I need to walk over to them. When I told them about the phone, they said they will *TRY* to fix it. Secondly, the bathroom didn’t have any toiletries. The only thing I saw was a Head and Shoulders shampoo. Really? I expect a Head and Shoulders shampoo in a premium branded hotel? When I went to the front desk, they were not surprised. They said sometimes they mix it up and put it in some rooms. But where is the conditioner? They just said sorry. Then I asked them if they can offer me a shampoo & conditioner, after which they gave a brand Zero shampoo and conditioner. The room is not very clean either. To add to all dismay, we saw a centipede on the wall. I’m very disappointed for how the hotel is and how the front desk is trying to defend. I would definitely NOT recommend this hotel to anyone.
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